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Allowing callers to dial extension on call handlers

2mykhan
Level 1
Level 1

Hi All,

I have setup the system call handler to allow users to dial extensions however when i dial the extension number i get the message "you cannot be transfer to this number, check the number and try again"

I have selected the option in Greeting "Allow Transfers to Numbers Not Associated with Users or Call Handlers"

also the extension numbers are not  in restriction table.

5 Replies 5

Suresh Hudda
VIP Alumni
VIP Alumni

It can be issue due to partition/css, so check partition & CSS as well at cti port/sip trunk, phone' ext as well.

Suresh