Alternate Greeting Error

[miked]

Have a customer running Unity 4.2(1). WHen using the phone to set alternate greeting the following occurs.

"Attempted to setup my alternate greeting but was unable to set an end date. When I pressed "7" (for seven days later) I got the following message: "This system is temporarily unable to complete your call, please call again later."

Unity immediately hangs up after that.

This issue does not happen every time (about 70% failure). you also get the following two event log errors.

Event Type: Error

Event Source: CiscoUnity_PhraseServer

Event Category: None

Event ID: 10002

Date: 8/29/2007

Time: 2:20:59 PM

User: N/A

Computer: USVM0001

Description:

Script Engine (CDE Script) -- Exception caught and handled in ConvSub.DLL!UtilsDateTime_RunStart.

Event Type: Error

Event Source: CiscoUnity_ConvUtils

Event Category: Error

Event ID: 26

Date: 8/29/2007

Time: 2:21:03 PM

User: N/A

Computer: USVM0001

Description:

Unexpected error occured in the TUI utilities conversation. Technical details - IAvNamedProps::GetPropDate returned [0x80043200] on line 613 of file E:\Views\CU4.2.0.110\un_Conv1\Scripted\ConvSub\ConvUtils.cpp. For furthur investigation, please turn on all the diagnostics for Conversation Utilities.

WHile i wait for the TAC to pick this up - was wondering if ayone has seen this issue before.

[Rob Huffman · Accepted solution]

Hi Mike,

Have a look at this thread where John indicates the same problems with Unity 4.2 and the fix ES 44.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddd4806/3#selected_message

Hope this helps!

Rob

[miked]

thanks for the quick reply. I did hear back from the TAC and he pointed us to the following:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsd45360

We will apply ES38 today and hopefully have this resolved

[Rob Huffman]

Hi Mike,

You are most welcome! Thanks for posting back with your actual resolution from TAC. 5 points for your good work and for sharing this info to help others :)

Take care,

Rob