Alternate greeting is not working all VM accounts

[Manish Singh]

                   Hi,

I am using Unity Connection version 8.X in my CUCM cluster. For all of the unity user account , alternate greeting is not working even after enabling this from the account , I have checked and found this issue is with all users.

Only Standard greeting is playes out. Any idea why is this happening?

[Rob Huffman]

Hi Manish,

Has the Alternate greeting been enabled? If so, is it with "no end date & time"?

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[Manish Singh]

Hi Rob,

Alternate greeting is enabled and its with no end date and time.

Thanks,

Manish

[Rob Huffman]

Hi Manish,

What is set under the Alternate greeting at this section?

Callers Hear

System  Default Greeting

My Personal  Recording

Nothing

Cheers!

Rob

PS: what exact 8.x version

"Show a little faith, there's magic in the night" - Springsteen

[Manish Singh]

My Personal recording is set.

[Rob Huffman]

Hi Manish,

Well ....let's concentrate on seeing if we can fix this for a single

mailbox/user as a first step. Set up a new "test" mailbox account and record a Personal greeting

while going through the first time enrollment. After that has been completed try testing

to make sure the Personal greeting is played.

Next, access the new "test" account via the telephone (TUI) and access the greetings settings

and record and enable an Alternate greeting with no end date and time. **make sure to use the phone

for this part of the set up** After that has been completed try testing to make sure the Alternate greeting is played.

Also, please let us know your exact version of Unity Connection

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[Manish Singh]

Hi Rob,

Exact version of unity is Cisco Unity Connection version: 8.0.3ES10.21900-10.

Actually , this has something to do with Lacale language. When I am recording alternate greeting in US english , its working . But  this doesnot work for Australian english. I am specualting I may have to reinstall local language pack again....

[Rob Huffman]

Hi Manish,

I think you are on to something here

CSCth98076 - Recording languages on Greetings page isn't what user expects

Description

Symptom:Recording a personal greeting for my individual greetings are not actually played when callers reach that greeting.Conditions:The  actual language that is played is the system default language on the  System Settings > General Configuration page, or inherited from a CH,  or inherited from a users Message Settings page or specified language  on this pageWorkaround:None. The way it was implemented and reworked over the years was due to customer influence and database management.

Details

First Found in:                          (1)

8.0(3)

Status:

Fixed

Last Modified:

Aug 29,2010

Fixed in:                          (2)

Release,Pending

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

4 - minor

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen