Answered call dialog box obscures labels on buttons on right side of screen on 8851

NGrubb · ‎01-16-2018

We have the 5 buttons on the right side of the screen of our receptionist's 8851 programmed for speed dial/transfer for certain important extensions. However, when she answers a call, the answered call dialog obscures the on-screen labels for those buttons, making them useless.

Is there a way to shrink or eliminate the answered call dialog box?

Thanks in advance for any solution.

Jaime Valencia · ‎01-16-2018

No, you'd need to reach out to your SE/AM and submit a PER.

HTH

java

if this helps, please rate

NGrubb · ‎01-16-2018

Any way you could answer again without the acronyms? I have not the slightest idea what your reply meant...

Jaime Valencia · ‎01-16-2018

Systems Engineer

Account Team

Product Enhancement Request

HTH

java

if this helps, please rate

NGrubb · ‎01-16-2018

Bingo!

Thank you.

NGrubb · ‎01-24-2018

Found a simple fix: When on the call, press the physical "back" button on the 8851 and the dialog will disappear from the screen and allow you to see the screen labels for the buttons on the right.