ARC Console Support Number

[gmgarrian]

Does anyone know where to look for ARC support?

I know it's end of life but not end of support.  We have a client whose pc running the software died and the main support number we have for ARC is not calling us back.

Is there an alternate?

Thanks!

[David Smith]

They aren't going to call you back unless you have paid them for a contract that includes over the phone tech support.

They only provide e-mail tech support without a contract with them, otherwise...if you want phone tech support, you have to pay for it.

If you need to contact them for tech-support please e-mail them using the below address.

express@arcsolutions.com

-Dave

[gmgarrian]

My client does have an active contract for phone support.

We finally got a call back after leaving five messages to three different people.

We're all set now but it was frustrating.

I know Arc is end of life, what's the replacement for it?

[David Smith]

OK...

Smart Call Connector Operator Console will be the replacement for ARC Express.

[James Hawkins]

I think this only works for the UC500 - not CME on ISR routers - is that correct?

[David Smith]

As of now, yes, but it will be available for CCME/ISR/ISRG2 very soon, this is meant to be a replacement for ARC Express.