ARC CUCM CTI Route point problem

[Maheer Brown]

Hi Guys

Recently upgraded to CUCM 11.5 and after doing so the reception (CUACA) shows the CTI route point number when transfering calls.

Please help?

Thanks

M

[Jaime Valencia]

If this is not CUACA, but an ARC branded AC, you might want to reach out to them directly, on CUACA that will depend on the transfer settings configured in the client, not on CUCM.

[Maheer Brown]

Hi Jaime

Thanks for getting back to me

The customer has clarified that he is actually using CUACA version 11 and not ARC

Can you help?

Thanks

Maheer

[Jaime Valencia · Accepted solution]

You control the behavior in the console

Options > Preferences > Advanced

No calls will show the original number, BUT, removes the ability to recall the calls

All calls, will show the CTI port number, but you can recall the call.