Ask the Expert: Cisco Unified Communications Manager (CUCM) Version 10.0

[ciscomoderator]

With Amit Singh  and Raees Shaikh  

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to ask questions and learn about Unified Communications Manager (CUCM) version 10.0 with Cisco Experts Amit Singh and Raees Shaikh.

Cisco Unified Communications manager release 10.0 brings in lot of new features and enhancements. As part of the CUCM 10.0 Customer and partner education series, In this session we will cover questions related to Install and Upgrade requirements along with Call Routing Enhancements. Through this session, we will discuss and respond to queries related to the following :

Install/Upgrade

• Single-step change IPhostname on CUCM cluster
• Supported Server List - Virtual Only
• VM Dynamic Disk Size Reallocation
• 64 Bit RHEL6 OS VOS

Call Routing Enhancements

• Routing Enhancements – No Inter Digit Timer Using Urgent Translation
• Translation Pattern Calling Search Space Inheritance
• Routing Enhancements – Ability to make DNs Urgent Priority
• Multiple Local Route Group

Reference: Solution Reference Network Designs Cisco Collaboration Systems 10.x

Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has over 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.

Raees Shaikh is currently a senior engineer on the collaboration team in Bangalore TAC. His areas of expertise include Cisco Unified Communications Manager and Call-Control related applications. Raees has over 6 years of industry experience. He focusses on troubleshooting and working with various voice products, including Cisco unified communication manager, Cisco Unified Border Element, Gateways, Cisco Unified SIP Proxy and Jabber within the TAC organization. Prior to joining Cisco, he was a network engineer with Microland Ltd, supporting networks for Fortune 500 companies. He holds a bachelor of engineering degree in electronics and telecommunication from Goa University and holds CCIE Voice ( #34220), CCNP Routing & Switching and RHCE  certifications.

Remember to use the rating system to let Amit and Raees know if you have received an adequate response

Amit and Raees might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the forum shortly after the event. This event lasts through February 28th, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

[amitsin]

Hello Anthony,

Good Question.

Only the OS/Kernel will be 64 bit, applications will still be 32 bit.

No changes to CCM process.

In Future major releases, plan is to move completely to 64 Bit and may be Multi-Thread.

Regards

Amit Singh

[amitsin]

Forgot to Mention

• Fresh Installation – 64 bit OVA has to be used to create the VM, where the OS will be 64 bit RHEL 6.
• Refresh Upgrade – When upgrading from 32 bit RHEL 5 to 64 bit RHEL 6 , OS needs to be changed to 64 bit RHEL 6 on the VM, after the upgrade completes successfully.

Regards

Amit Singh

[Anthony Holloway]

64-bit - Thank you for the explaination.

Anthony Holloway

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[amitsin]

Worth Mentioning Here:

Once the Refresh upgrade is done, below steps need to be done for changing the OS on the VM.

This is required because, VMware uses the OS setting on the VM to know what new tools to install on the VM.

1.Using the vSphere client, shut down and power off your VM.

2.Once powered off, select your VM and click “Edit Settings”

3.Click on the Options tab, and modify the “Guest Operating System” on the right side of the screen.

It should be set to "“Red Hat Enterprise Linux 6 (64-bit)”

4.Click OK

5.Power on your VM

6.From the status tab of VM , we can verify if the tools are up to date or not.

NOTE : The setting will not affect the upgrade. After the upgrade completes , we would prefer the OS be set properly so that when the VM tools are updated we get any updates that might be 64bit specific.

Regards

Amit Singh

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[Anthony Holloway]

5 stars for all of your help on this discussion.  Great job guys!

Anthony Holloway

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[Anthony Holloway]

Self Care Portal - What is this exactly?  Is it another product+server or is it native inside of CUCM?

Anthony Holloway

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[amitsin]

Hello Anthony,

Self Care Portal is, your enhanced, old CCMUser page, if you would like to relate.

Comes native with CUCM and accessible through https:///ucmuser

We will cover this topic in detail in another session.

You may please read more at:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/useroptions/10_0_1/CUCM_BK_U263A6A9_00_uc-self-care-user-guide_1001.pdf

Please, do confirm, if this answers your query.

Regards

Amit Singh

[Anthony Holloway]

Self Care Portal - Thank you.  I didn't realize this was simply a name change for CCM User Options.

Anthony Holloway

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[Paul Austin]

Hi, Can PCD be used to upgrade 8.6 to 10.X where the 8.6 is already on UCS and would it upgrade to the inactive partition of each server?

Thanks

[Raees Shaikh]

Hi Paul,

Yes, PCD can be used to upgrade from CUCM ver 8.6.1+. While you create the task you can choose whether you want to do the switch version immediatly or at a later point in time.

You can find more information regarding PCD in my blog below

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/ip-telephony/blog/2014/02/19/cisco-unified-communication-manager-cucm-10x

Thanks & Regards

Raees Shaikh

[Hythim Ali El Hadad]

Hi Raees,

Kindly the PCD link is not working with me

I got this error

It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake

Thanks

Haitham

[Raees Shaikh]

Hello Hythamhadad

I made some changes & its getting through moderator approval. You should be able to access it in few hours.

Thank you for your interest & I will get back to you once its online again.

Thanks & Regards

Raees Shaikh

[amitsin]

Hello Haitham,

May you please also confirm, you are logged into Cisco Support Community?

While Raees confirms about the Moderator approval.

regards

Amit Singh

[Hythim Ali El Hadad]

Thanks Raees

Yes Amit confirmed

Thanks for your follow up

Regards

Haitham

[Raees Shaikh]

Hi All

The blog is now available for your reference.

Thanks & Regards

Raees Shaikh