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Walkthrough Wednesdays
Community Manager

Ask the Expert: Cisco Unified Communications Manager (CUCM) Version 10.0

With Amit Singh  and Raees Shaikh  

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Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to ask questions and learn about Unified Communications Manager (CUCM) version 10.0 with Cisco Experts Amit Singh and Raees Shaikh.

Cisco Unified Communications manager release 10.0 brings in lot of new features and enhancements. As part of the CUCM 10.0 Customer and partner education series, In this session we will cover questions related to Install and Upgrade requirements along with Call Routing Enhancements. Through this session, we will discuss and respond to queries related to the following :


  • Single-step change IPhostname on CUCM cluster
  • Supported Server List - Virtual Only
  • VM Dynamic Disk Size Reallocation
  • 64 Bit RHEL6 OS VOS

Call Routing Enhancements

  • Routing Enhancements – No Inter Digit Timer Using Urgent Translation
  • Translation Pattern Calling Search Space Inheritance
  • Routing Enhancements – Ability to make DNs Urgent Priority
  • Multiple Local Route Group

Reference: Solution Reference Network Designs Cisco Collaboration Systems 10.x

Amit Singh
is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has over 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.

Raees Shaikh
is currently a senior engineer on the collaboration team in Bangalore TAC. His areas of expertise include Cisco Unified Communications Manager and Call-Control related applications. Raees has over 6 years of industry experience. He focusses on troubleshooting and working with various voice products, including Cisco unified communication manager, Cisco Unified Border Element, Gateways, Cisco Unified SIP Proxy and Jabber within the TAC organization. Prior to joining Cisco, he was a network engineer with Microland Ltd, supporting networks for Fortune 500 companies. He holds a bachelor of engineering degree in electronics and telecommunication from Goa University and holds CCIE Voice ( #34220), CCNP Routing & Switching and RHCE  certifications.

Remember to use the rating system to let Amit and Raees know if you have received an adequate response

Amit and Raees might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the forum shortly after the event. This event lasts through February 28th, 2014. Visit this forum often to view responses to your questions and the questions of other community members.


Regarding the new features in 10.5, please look out for:

  • SIP Best Effort Early Offer
  • Secure Call Support and SIP URI for Mobiles
  • Option for Endpoint config to override UCM config
  • Time Zone Enhancements
  • PCD 10.5
  • 88XX phone Support


Amit Singh

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