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Assistant Console for Operators

Recent upgrade of a client to CUCM 8.6.2.20000-2

They had a campus operator running Attendant Console simply to route calls easily to users in the directory. Nice setup, touch-screen monitor, worked perfect.

Since Cisco yanked the stand-alone service out in 8.x I need an alternative for the customer. Can Assistant Console be configured to behave the same way?

The operator console has 5 lines for incoming calls to their main number. They need to answer, search a directory, hold and transfer calls.

Assistance/experience appreciated.

Regards,

Brian

3 Replies 3

Chris Tolley
Level 3
Level 3

There is a newer version of the attendent console but unfortunatly Cisco decided to make it purchased item rather than included.

It requires a separate server and lists for over $3,000. IQNetSolutions has a replacement client product. Still hoping that maybe Assistant Console offers similar functionality and can be tweaked to do simple, quick call routing to directory entries.

richb1971
Level 4
Level 4

http://www.cisco.com/en/US/products/ps7282/index.html

CUEAC isn't bad. Simple to use but only pulls user list from CUCM-will not import speed dials from 'old' AC console.

HTH

Rich

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