03-25-2011 06:53 AM - edited 03-16-2019 04:09 AM
I've got CUCM 8.5.1.10000-26 and 5 ATA 187
My problem is that sometimes the ATA 187 randomly deregistered and the only solution is power off and power on the ATA.
This happen to all ATA.
I've checked if there is a new ATA firmware but there isn't.
Any idea?
Thanks
04-16-2013 12:28 PM
Similar situation here... I'd like to know is it good enough to just set
08-20-2013 02:01 AM
fixed in
9.2(3)SR1
Where I can get this firmware?!
Last firmware is
ATA 187 load signed COP file - Compatible CUCM Versions: 6.1(5)+ cmterm-ata187.9-2-3-1.cop.sgn | 20-DEC-2011 | 5.30 MB |
08-20-2013 05:51 AM
I want to assume this is a pending firmware update, since it's clearly been a while since an update was released for it.
It would really be nice if the Bug Toolkit had time/date stamps on it to document these things.
08-20-2013 09:04 AM
By opening a TAC case.
08-21-2013 01:01 PM
I have opened a TAC case and will post my results here.
08-22-2013 04:44 AM
I have now installed the firmware on one of our ATA187 devices.
Can anyone confirm that the firmware will fix the issue?
Firmware name: cmterm-ata187.9-2-3-1-es9.cop, I guess its the same firmware.
Best regards
Kristian
08-22-2013 05:54 AM
Yes, I received that version this morning as well and will be pushing it out to a few devices today. I'll post my results and look forward to hearing your experience as well.
Update 1: Failing install due to MD5 checksum error. Waiting on my TAC engineer to confirm it unless you can confirm it for me.
08-28-2013 04:02 AM
Hi
I had no problems upgrading my ATA 187 devices.
Which version of CUCM are you running?
Mvh
Kristian
01-26-2014 11:55 AM
Hi Kristian
i have the same isuue with the ATA 187 ,that keep unregistered until i do power off and power on
i have the cucm 8.5.su3 ans and the latest ATA firware 9.2.3.1
do u upgrade the ATA to the cmterm-ata187.9-2-3-1-es9.cop ?
does it solved the problem ?
can u please send the firware to me ?
my email is yaniv.malachi@gmail.com
Thanks in Adavmce
06-18-2014 08:38 AM
Hello. I have read all the comments about this issue.
We have 100 ATAs and the problem is present in three of them. I tried with all available firmware versions (until 9.2.3.1, the last one). I tried changing Common Phone Profile by creating one specific for ATAs. Also, I used non-secure phone profile with disabled TCP. The problem is still there.
Do you (Cisco) have any permanent solution?
CUCM System version: 9.1.2.11900-12
Best regards.
11-10-2014 03:11 PM
Hi,
I've been experiencing this issue for some time as well with the ATA 187. I am currently on CUCM 8.5.1.10000-26 and ATA 9.2.3.1. I haven't tried any of the suggestions on here as they all seem like things to try. I am not able to find this 9.2(3)SR1 firmware either.
Is there a known fix? Or, did everyone get together and have a ATA 187 burning without me?
Thanks,
Elliott
11-10-2014 07:17 PM
If you have PoE, disable it on port connected to ATA.
11-11-2014 12:30 AM
Thanks Fedotov_Evgeni. It seems working for me. What I did was disable the inline power (power inline never) for the port which ATA connected and shut/no shut the port, the ATA just get registered without require to reboot the ATA.
11-14-2014 11:08 AM
I was able to obtain load version 9-2-3SR1-1 from TAC. I've set two of my ATAs to this firmware and will monitor to see if they become unregistered.
Was 9-2-3SR1-1 the fix for anyone? This forum is still unanswered. I will report back if this works for me.
Elliott
11-14-2014 11:22 AM
It did not work for me, my fix was a disabling a PoE on switch port.
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