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ATA 187 (SIP) Not registering

Andrew Mathu
Beginner
Beginner

Hi Guys,

I have an ATA 187 device that is connected to a fax mchine via a RJ11 cable and also to a CME route 2911.

I have created the ephone and ephone-dn for the ATA device in the CME router - See Below.

ephone-dn  100  dual-line

number 100

pickup-group 10

label ATA - 100

description Reception

name ATA

ephone  100

mac-address C062.6B62.A3C7

after-hours exempt

max-calls-per-button 2

type ata

button  1:100

My question is why the device is not registering. When I do a debug tftp events I get the output below.

May 10 13:29:33.967: TFTP: Server request for port 1024, socket_id 0x2BF3A8AC for process 276

May 10 13:29:33.967: TFTP: read request from host 192.168.10.26(1024) via GigabitEthernet0/0.10

May 10 13:29:33.967: TFTP: Looking for CTLSEPC0626B62A3C7.tlv

May 10 13:29:33.967: TFTP: Sending error 1 No such file

May 10 13:29:34.191: TFTP: Server request for port 1024, socket_id 0x2BF3A8AC for process 276

May 10 13:29:34.191: TFTP: read request from host 192.168.10.26(1024) via GigabitEthernet0/0.10

May 10 13:29:34.191: TFTP: Looking for ATAC0626B62A3C7.cnf.xml

May 10 13:29:34.195: TFTP: Opened flash:/its/vrf1/ATADefault.cnf.xml, fd 4, size 404 for process 276e

May 10 13:29:34.195: TFTP: Sending block 1 (retry 0), len 404, socket_id 0x2BF3A8AC

May 10 13:29:34.199: TFTP: Received ACK for block 1, socket_id 0x2BF3A8AC

May 10 13:29:34.199: TFTP: Finished flash:/its/vrf1/ATADefault.cnf.xml, time 00:00:00 for process 276

May 10 13:29:35.927: TFTP: Server request for port 1024, socket_id 0x2BF3A8AC for process 276

May 10 13:29:35.927: TFTP: read request from host 192.168.10.26(1024) via GigabitEthernet0/0.10

May 10 13:29:35.927: TFTP: Looking for CTLSEP626B62A3C701.tlv

May 10 13:29:35.927: TFTP: Sending error 1 No such file

May 10 13:29:36.151: TFTP: Server request for port 1024, socket_id 0x2BF3A8AC for process 276

May 10 13:29:36.151: TFTP: read request from host 192.168.10.26(1024) via GigabitEthernet0/0.10

May 10 13:29:36.151: TFTP: Looking for ATA626B62A3C701.cnf.xml

May 10 13:29:36.151: TFTP: Sending error 1 No such file

May 10 13:29:36.359: TFTP: Server request for port 1024, socket_id 0x2BF3A8AC for process 276

May 10 13:29:36.359: TFTP: read request from host 192.168.10.26(1024) via GigabitEthernet0/0.10

May 10 13:29:36.359: TFTP: Looking for XMLDefault.cnf.xml

May 10 13:29:36.363: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd 4, size 3480 for process 276

May 10 13:29:36.363: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x2BF3A8AC

May 10 13:29:36.363: TFTP: Received ACK for block 1, socket_id 0x2BF3A8AC

May 10 13:29:36.363: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x2BF3A8AC

May 10 13:29:36.367: TFTP: Received ACK for block 2, socket_id 0x2BF3A8AC

May 10 13:29:36.367: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x2BF3A8AC

May 10 13:29:36.499: TFTP: Received ACK for block 3, socket_id 0x2BF3A8AC

May 10 13:29:36.499: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x2BF3A8AC

May 10 13:29:36.499: TFTP: Received ACK for block 4, socket_id 0x2BF3A8AC

May 10 13:29:36.499: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x2BF3A8AC

May 10 13:29:36.503: TFTP: Received ACK for block 5, socket_id 0x2BF3A8AC

May 10 13:29:36.503: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x2BF3A8AC

May 10 13:29:36.503: TFTP: Received ACK for block 6, socket_id 0x2BF3A8AC

May 10 13:29:36.503: TFTP: Sending block 7 (retry 0), len 408, socket_id 0x2BF3A8AC

May 10 13:29:37.343: TFTP: Received ACK for block 7, socket_id 0x2BF3A8AC

May 10 13:29:37.343: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 276

Also, I can log into thye ATA device via its web interface as it is geting an IP address. However, under status message, I see the below:

2000/01/01 01:10:51:785   Succeed to get XMLDefault.cnf.xml 

2000/01/01 01:10:54:394   File Not Found : CTLSEPC0626B62A3C7.tlv 

2000/01/01 01:10:54:399   No CTL installed 

2000/01/01 01:10:54:403   IP phone is in non-secure mode 

2000/01/01 01:10:54:525   Succeed to get ATAC0626B62A3C7.cnf.xml 

2000/01/01 01:10:56:344   File Not Found : CTLSEP626B62A3C701.tlv 

2000/01/01 01:10:56:349   No CTL installed 

2000/01/01 01:10:56:352   IP phone is in non-secure mode 

2000/01/01 01:10:57:175   Succeed to get XMLDefault.cnf.xml 

2000/01/01 01:10:59:784   File Not Found : CTLSEPC0626B62A3C7.tlv 

2000/01/01 01:10:59:789   No CTL installed 

2000/01/01 01:10:59:792   IP phone is in non-secure mode 

2000/01/01 01:10:59:915   Succeed to get ATAC0626B62A3C7.cnf.xml 

2000/01/01 01:11:01:754   File Not Found : CTLSEP626B62A3C701.tlv 

2000/01/01 01:11:01:759   No CTL installed 

2000/01/01 01:11:01:763   IP phone is in non-secure mode 

2000/01/01 01:11:02:585   Succeed to get XMLDefault.cnf.xml 

2000/01/01 01:11:05:194   File Not Found : CTLSEPC0626B62A3C7.tlv 

2000/01/01 01:11:05:200   No CTL installed 

2000/01/01 01:11:05:203   IP phone is in non-secure mode 

2000/01/01 01:11:05:325   Succeed to get ATAC0626B62A3C7.cnf.xml 

2000/01/01 01:11:07:154   File Not Found : CTLSEP626B62A3C701.tlv 

2000/01/01 01:11:07:160   No CTL installed 

2000/01/01 01:11:07:163   IP phone is in non-secure mode 

2000/01/01 01:11:08:985   Succeed to get XMLDefault.cnf.xml 

2000/01/01 01:11:11:594   File Not Found : CTLSEPC0626B62A3C7.tlv 

2000/01/01 01:11:11:600   No CTL installed 

2000/01/01 01:11:11:603   IP phone is in non-secure mode 

2000/01/01 01:11:11:726   Succeed to get ATAC0626B62A3C7.cnf.xml 

2000/01/01 01:11:13:554   File Not Found : CTLSEP626B62A3C701.tlv 

2000/01/01 01:11:13:559   No CTL installed 

2000/01/01 01:11:13:563   IP phone is in non-secure mode 

2000/01/01 01:11:14:265   Succeed to get XMLDefault.cnf.xml 

2000/01/01 01:11:16:884   File Not Found : CTLSEPC0626B62A3C7.tlv 

2000/01/01 01:11:16:889   No CTL installed 

2000/01/01 01:11:16:892   IP phone is in non-secure mode 

2000/01/01 01:11:17:015   Succeed to get ATAC0626B62A3C7.cnf.xml 

2000/01/01 01:11:18:854   File Not Found : CTLSEP626B62A3C701.tlv 

2000/01/01 01:11:18:859   No CTL installed 

2000/01/01 01:11:18:863   IP phone is in non-secure mode 

2000/01/01 01:11:19:634   Succeed to get XMLDefault.cnf.xml 

2000/01/01 01:11:22:254   File Not Found : CTLSEPC0626B62A3C7.tlv 

2000/01/01 01:11:22:259   No CTL installed 

2000/01/01 01:11:22:263   IP phone is in non-secure mode 

2000/01/01 01:11:22:385   Succeed to get ATAC0626B62A3C7.cnf.xml 

2000/01/01 01:11:24:214   File Not Found : CTLSEP626B62A3C701.tlv 

2000/01/01 01:11:24:219   No CTL installed 

2000/01/01 01:11:24:222   IP phone is in non-secure mode 

2000/01/01 01:11:25:215   Succeed to get XMLDefault.cnf.xml 

2000/01/01 01:11:27:834   File Not Found : CTLSEPC0626B62A3C7.tlv 

2000/01/01 01:11:27:839   No CTL installed 

2000/01/01 01:11:27:843   IP phone is in non-secure mode 

2000/01/01 01:11:27:967   Succeed to get ATAC0626B62A3C7.cnf.xml 

2000/01/01 01:11:29:794   File Not Found : CTLSEP626B62A3C701.tlv 

2000/01/01 01:11:29:799   No CTL installed 

2000/01/01 01:11:29:803   IP phone is in non-secure mode 

2000/01/01 01:11:30:925   Succeed to get XMLDefault.cnf.xml 

2000/01/01 01:11:33:534   File Not Found : CTLSEPC0626B62A3C7.tlv 

2000/01/01 01:11:33:539   No CTL installed 

2000/01/01 01:11:33:543   IP phone is in non-secure mode 

HOW CAN I SOLVE THIS PROBLEM?

3 Replies 3

Leo Salcie Tejeda
Rising star
Rising star

Hi,

You are using a incorrect mac-address. Try this:

ephone  100

mac-address 626B:62A3:C701

Please remember to rate useful posts clicking on the stars below.

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__________________________________________________
Please remember to rate useful posts clicking on the stars below.
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That is the syntax. If I try with (:) it won't accept. See belwo what I mean.

CMS_VG(config)#ephone 808

CMS_VG(config-ephone)#mac

CMS_VG(config-ephone)#mac-address 1345:1234:1243

                                                                ^

% Invalid input detected at '^' marker.

Sorry my bad, it should be:

ephone  100

mac-address 626B.62A3.C701

On CME, mac address must be enter with this format: XXXX (dot)XXXX (dot)XXXX

Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie
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