cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
170
Views
0
Helpful
8
Replies
Beginner

ATA 190 will not register

Have new ATA 190's firmware 2.0.0 (Mar6 2017) that will not register with CUCM 10.5.1. Have older ATA 190's firmware (Feb6 2015) that work A-OK with same CUCM. Looked at log via GUI on ATA and says :

[cucm_load_tftp_addr: 695]loaded 2 tftp server
 [cucm_load_info: 287]loaded tftp address
 [cucm_load_info: 300]loaded mac address: 009AD2C07BF3
 CUCM ERROR!!! [cucm_load_info: 316]cucm_load_info with setting_mode=1, curr_mode=0, __status=7
 [cucm_load_info: 338]load info done
 [cucm_load_info: 341]Load info done and return Ok for Spark Call mode
 [CC_init: 2477]ip address provisioned[201bc80a:ffff]
 [CC_init: 2499]cucm_load_info_failed ===== 0
 [CC_init: 2511]prod_name = , FMWR_MAGIC = ATA190 FiRmWaRe
 [CC_init: 2525]Selected service mod is Spark Call

 

Any help would be nice!  Thank you.

8 REPLIES 8
Highlighted
Rising star

Re: ATA 190 will not register

Based on that my guess is the device is going to try and register to the Webex cloud - I’m not sure how to reset that other than maybe a factory reset on the device ?
Beginner

Re: ATA 190 will not register

I have tried the factory reset of the device with same result in CUCM.
Webex cloud not something we utilize.
Enthusiast

Re: ATA 190 will not register

Please can you confirm the model. You say this is a new ATA, so I assume its a 191 or 192, as the original 190 is End of Sale.
The ATA 191 comes in an on-prem and a multi platform version. If you received the latter, it may not be able to register to CUCM like a traditional ATA.

Please see the following link for the product details.
https://www.cisco.com/c/en/us/products/unified-communications/ata-190-series-analog-telephone-adapters/index.html#~stickynav=1
Beginner

Re: ATA 190 will not register

The model is a Cisco ATA 190
Enthusiast

Re: ATA 190 will not register

Ok, what firmware is on it. Your reference - 2.0.0 (Mar6 2017) doesnt add up. ATA 190 highest firmware is 1.2.2, and the 191's started at 11.0 / 12.0. Can you show a screenshot of the Status > System Information page.
Beginner

Re: ATA 190 will not register

Here is the screenshot:
Thank you for looking at this issue.
Enthusiast

Re: ATA 190 will not register

sorry, i do not see an attached screenshot.
Beginner

Re: ATA 190 will not register

Sorry, here it is....
CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards