ATA 190 will not register

[grpsis222]

Have new ATA 190's firmware 2.0.0 (Mar6 2017) that will not register with CUCM 10.5.1. Have older ATA 190's firmware (Feb6 2015) that work A-OK with same CUCM. Looked at log via GUI on ATA and says :

[cucm_load_tftp_addr: 695]loaded 2 tftp server
 [cucm_load_info: 287]loaded tftp address
 [cucm_load_info: 300]loaded mac address: 009AD2C07BF3
 CUCM ERROR!!! [cucm_load_info: 316]cucm_load_info with setting_mode=1, curr_mode=0, __status=7
 [cucm_load_info: 338]load info done
 [cucm_load_info: 341]Load info done and return Ok for Spark Call mode
 [CC_init: 2477]ip address provisioned[201bc80a:ffff]
 [CC_init: 2499]cucm_load_info_failed ===== 0
 [CC_init: 2511]prod_name = , FMWR_MAGIC = ATA190 FiRmWaRe
 [CC_init: 2525]Selected service mod is Spark Call

Any help would be nice!  Thank you.

[Adam Pawlowski]

Based on that my guess is the device is going to try and register to the Webex cloud - I’m not sure how to reset that other than maybe a factory reset on the device ?

[grpsis222]

I have tried the factory reset of the device with same result in CUCM.
Webex cloud not something we utilize.

[Mike_Brezicky]

Please can you confirm the model. You say this is a new ATA, so I assume its a 191 or 192, as the original 190 is End of Sale.
The ATA 191 comes in an on-prem and a multi platform version. If you received the latter, it may not be able to register to CUCM like a traditional ATA.

Please see the following link for the product details.
https://www.cisco.com/c/en/us/products/unified-communications/ata-190-series-analog-telephone-adapters/index.html#~stickynav=1

[grpsis222]

The model is a Cisco ATA 190

[Mike_Brezicky]

Ok, what firmware is on it. Your reference - 2.0.0 (Mar6 2017) doesnt add up. ATA 190 highest firmware is 1.2.2, and the 191's started at 11.0 / 12.0. Can you show a screenshot of the Status > System Information page.

[grpsis222]

Here is the screenshot:
Thank you for looking at this issue.

[Mike_Brezicky]

sorry, i do not see an attached screenshot.

[grpsis222]

Sorry, here it is....

[Travis-Fleming]

Hey was this ever resolved? We have the same troubles, same error in our logs, and can confirm it's firmware version 2.0.0 (019) according to our status > system information page. Odly enough if I do a packet capture on the switch port the ATA 190 plus into, I never see it try and talk to our TFTP server to even register with CUCM. Thoughts?