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ATA 190

I have issue with ATA 190

Fax device can send but cannot receive any massage

the issue with incoming

Note:the normal incoming call is fine  

4 Replies 4

Mohammed al Baqari
VIP Advisor VIP Advisor
VIP Advisor
Is it CME or CUCM deployment. ?

Try fax pass-through on the gateway and see if it works

Do you have any logs ? The voice router, is it a CUBE or a TDM termination ? Do you receive any errors on the fax machine ?

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"

Sreekanth Narayanan
Cisco Employee
Cisco Employee
It would be helpful if you could provide a call flow of this fax call, like
PSTN ---- pri ---- GW --- sip --- CUCM --- sip --- ATA190.
Please also provide us the configuration of the dial-peer on your gateway. Based on this information we will be able to tell you if the config is perfect for fax.
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