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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

ATA and faxes issue

I configured an ATA. Its a CME based system. CME version 8.6

I tested inbound and outbound faxes and it did work. But customer complained that some of their suppliers are having issues sending faxes to them.

I tested once the fax went through and another time it failed. It seems quite intermittent.

Any suggestion would be appreciated. Please find the config below

ephone 45

device-security-mode none

mac-address 000C.3052.8E3B

ephone-template 1

max-calls-per-button 2

type ata

button 1:55

!

ephone-dn 55 dual-line

number 8099

!

dial-peer voice 50 voip

destination-pattern 8099

modem passthrough nse codec g711ulaw

session target ipv4:192.168.150.58

codec g711ulaw

fax rate disable

no vad

voice service pots

fax rate disable

!

voice service voip

modem passthrough nse codec g711ulaw

Please rate the post Shibly Ibrahim
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4 REPLIES 4
Contributor

ATA and faxes issue

Hi

Pls Try the below and return back wiith a feedback

voice service voip

fax protocol pass-through g711alaw or ulaw

!

!

dial-peer voice 50 voip

destination-pattern 8099

modem passthrough nse codec g711alaw ------->or ulaw

session target ipv4:192.168.150.58

codec g711alaw   ------------->or ulaw

fax-relay ecm disable

no fax-relay sg3-to-g3

dtmf-relay h245-alphanumeric

fax rate 9600

fax protocol pass-through g711alaw -------->or ulaw

no vad

Regards

chrysostomos

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
Beginner

ATA and faxes issue

Hey Chrys,

Thanks. I was making the changes and in the meantime I had a tac case logged with cisco. She said I wouldnt need the dial-peer at all since the analog device would be a device part of the system and therefore the dial-peer is not necessary.

I have removed it and tested twice waiting for customer to get back to me on this.

Please rate the post Shibly Ibrahim
Beginner

ATA and faxes issue

Chris by the way thanks for the help. If this doesnt work I am going to use your solution and see.

Please rate the post Shibly Ibrahim
Contributor

ATA and faxes issue

You are very welcome

Pls return back when the problem solved to update the case

Will help  other people with the same issue

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
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