Hello,
I have CUCM and CUC. I am trying to setup a department where they want the main number to ring on the phone first, then if no one answers or if busy, it rolls over to a call handler to allow the caller to choose which office to leave a voicemail, then if they just pick front desk again, to leave a voicemail using the same extension.
I have the phone setup with 3330.
I have a forwarding rule that says if 3330 is dialed go to call handler.
I have the call handler go through the options 1, 2, 3, and 4 pointing back to..well this is where I am stumped. I want it to leave a voice mail message to 3330.
But if I create a voicemail box for 3330, callers get directed to that instead of the call handler. Is there a way to switch it around?
Any input is appreciated.
Thank you.