Attendant Console 8.6 transferring external call displays a 5 digit number on internal phones.

[AMUCCI001]

Currently using Attendant Console 8.6. When the Receptionist transfers an external call to a internal phone using the AC, a 5 digit extension displays on our 7965G's. When answering the call, the telephone number will then display on screen. I was told that it previously never showed the 5 digit number. It always displayed the external caller's phone number.

I've changed some registry settings (see attached pics) hoping to fix, but no luck.

DirectTransfers = All

Any suggestions??

[Shadi Shami]

Hello,

Modifying the registry value should resolve it, can you make sure that AC client was closed before modifying the registry value and also try modifying another value as below:

1. Close down the CUEAC Console

2. Navigate to Start > Run, enter REGEDIT into the Run window

3. Navigate to these registry keys:

• HKLM > Software > Arc Solutions > Call Connect > Operator > Defaults (32 Bit Client PC)
• HKLM > Software > Wow6432Node > Arc Solutions >Call Connect > Operator > Defaults (64 Bit Client PC)

4. Set "Send BLF Calls to Service Queue" to "No".

5. Set "Direct Transfers" to "ALL"

6. Close regedit and lunch CUEAC Console.

<Kindly try multiple machines>

Thank you,

Shadi