Is there a way in attendant console business edition, to add a 15 second delay after an operate hangs up a call before the next call is forced to their line?
example : outside call is sent to queue, the call is sent to operator 1. the next call sits in the queue waiting for their call to end. Once the operator hangs up , i want to introduce a 15 second "cool off" period for the operator before the next call is pushed down to them. This will give the operator a few seconds to relax before having to answer the next call
Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call r...
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!
Fun lab with Packet Tracer and running Cisco CME with 3 ip phones, 3 laptops, 1 switch, and 1 router. Fun lab with repetition. You will be able to test your phones and laptop for connectivity etc. Solution;see attached CME Packet Tracer L...