Attendant console Opening greetings

[pcromwell]

For the Cisco Attendant console I would want callers to hear a initial greeting such as "welcome to XXXX your call will be answered shortly"

would that need to be done via Unity connection call handler?

Also if they are held in a queue, what is the best way to input a customised anouncement?

[Varundeep Chhatwal]

yes , this can be achieved by Unity connection. You have to forward the calls for your main line to call handler configured on CUC.

[pcromwell]

Thanks everyone for your input. I thought it was the case.

[salmandhunna1]

you can also record prompt using cuc but u will need java for this.

[Commsouth Infocom]

Hi,

We also offer Attendant Console along with QueueManager solution, where the greeting is built in and you can modify as per your needs as well.

You can check for the solution here: http://www.commsouth.com/UCC-Applications.php

Regards,

Prasana Kumar

(prasana@commsouth.com)

[Robert Rhodes]

You can accomplish everything in CUCM if you are using the hunt group with native call queuing to support the attendant console. 

Here's an excerpt from the feature guide linked below:

Call Queuing Operation

Cisco Unified Communications Manager Administration Considerations

The Call Queuing feature provides an enhanced capability to handle incoming calls to a hunt pilot number. When an incoming call reaches the hunt pilot, the following capabilities are provided:

• A caller may be connected to an initial customizable greeting announcement before proceeding
• While the caller is in the queue they may hear Music On Hold and a repeating (customizable) periodic announcement

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0111.html