07-30-2013 08:40 AM - edited 03-16-2019 06:37 PM
Operators can’t place callers on hold using the attendant console or the hold button on the phone.
07-30-2013 10:01 AM
I would check the MRGL/MRG under the phone/device pool and see if there is a music-on-hold server assigned.
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07-30-2013 10:33 AM
Would that affect the user from putting their calls on hold?
07-30-2013 10:58 AM
yes, make sure your Music-on-hold servers are registered. I am going to assume this is a UCM system and not CME since you mention attendant console.
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