In CUCM7.1 are there any canned reports for the attendant console? If not, can someone recommend a good third party application that will allow you to retrieve call statistics and other info such as number of calls coming through the atdc, how many rings happen before a call is picked up, when users log off the atdc application.
I know the IPCC is a servcer that can handle that but we don't want to spend the money on an extra server just to get stats/reports. I was hoping someone else has used one with CUCM 7.1.3.
Thanks.
John