Hello,
Here are some :
Music on Hold
Cisco Unified Attendant Console supports Music on Hold (MoH) from Cisco Unified Communications Manager in the following areas,
1. When on Operator holds a call
2. During a blind transfer
3. During a re-established transfer
A music source must be selected on the relevant Service Queue devices to enable this functionality. The use of music in both the transferring and hold scenarios is controlled via settings on Cisco Unified Attendant Admin.
TAPI Resilience
Cisco Unified Communications Manager allows a TSP client to communicate with a primary and backup CTI (Computer Telephone Integration) Manager to receive CTI information. This allows Cisco Unified Attendant Server and clients to carry on functioning if a CUCM failover occurs. The backup CTI Manager should be the Cisco Unified Communications Manager to which the phones fail over.
Busy Lamp Field
The number of devices that are monitored by Cisco Unified Attendant Console’s Busy Lamp Field may have an effect on the performance of the Attendant Console.
Call Park
The Attendant Console Call Park functionality is additional to the standard Cisco Unified Communications Manager call park and directed call park functions. Operators are able to see their available Park devices and choose whether to use a specific device or allow the system to select a device for them to park a call on.
Cisco Unified Presence Server
The Cisco Unified Attendant Console can display information extracted from Cisco Unified Presence Server (CUPs) from CUCM version 6.x onwards. The integration is managed via the Cisco Unified Business\Department Attendant CUPS Plug-in directly to the Cisco Unified Attendant Web Admin.
Changes to the CUPS Plug-in service will be managed in real-time. The CUPS Plug-in service will not be required to stop and restart for the changes to take affect.
The Attendant Console information is collected from the Cisco Unified Attendant Web Admin.
Do Not Disturb Support
The Cisco Unified Attendant Console supports the Do Not Disturb (DND) functionality available from CUCM version 6.x onwards. Do not disturb is a device feature that when enabled, will block access to the device when calls are made to it. The first release of this feature will support Cisco's ringer off implementation of the DND feature.
This provides the ability to display the DND status for a contact with an active BLF device, and allow the attendant operator to enable\disable the DND status for a contact with an active BLF device.
Amer
