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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

audio tuning wizard

Hi,

 

I try to set the audio tuning wizard for my IP communicator. The compatibility (in audio tuning wizard) is running.  I still get the error that no compatible sound is installed in this computer. Any advice to fix the problem ?

Thanks

Ana

Everyone's tags (1)
3 REPLIES 3
Enthusiast

Re: audio tuning wizard

Are your audio devices (speaker / mic) are installed properly ?  Are they visible when you run audio tuning wizard from ip communicator ?

VIP Collaborator

Re: audio tuning wizard

Is the CIPC installed on a PC/laptop or on a virtual PC? If it is installed on a PC/laptop are you directly connected to it or are you using Remote Desktop (or another client) to access?

The reason I ask is that CIPC on a VM has issues connecting to local audio resources. Only a few remote-connection clients will allow CIPC to work properly.

Maren

Beginner

Re: audio tuning wizard

Firs of all, thank you for your help. I've solved the problem from the other way.

I've just set the input and output of VAC in line1, then it works. 

 

Best regards

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