Auto Answer a Call and Automatically place it on hold.
I have a 3rd party IVR vendor who would like a DN they can call, have it automatically answer the call and automatically put it on hold. He needs to be able to have an audio stream at any time, which is when he would call.
I was thinking I could use a test queue in UCCX which would just put him on hold, but if there's a way for me to set up an extension this way on a phone in call manager, I'd rather do that to keep my test queue available and just to not have to use UCCX resources.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
better support for the needs of large contact centers worldwide
improvements in the agent and cust...
SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...