06-14-2012 06:27 AM - edited 03-16-2019 11:40 AM
IN CUCM 6.1 do it comes with in build auto attend soltuion ?, if customer needs Auto attend solution CUCM 6.1, do we can suggest them ARC.
Do CUCM 8.6 coming with inbuild auto attend solution ?
06-14-2012 06:35 AM
Hi
Inbulid AA is End Of sale now it will be available only when you have upgrade from old version.
Yes you will have to go with CUEAC/CUBAC/CUDAC for AA feature with new release.
Regards
Ronak patel
Rate helpful posts by clicking stars below the answer.
06-14-2012 07:32 AM
Thanks Ronak,
Do CUEAC/CUBAC/CUDAC all solutions are from ARC or it is bundled like in CUCM 4.1 ?. The Customer having 700 users, CUCM 6.1 setup they need only basic auto attend solution with agent console.
Do we need to request the customer to upgrade to cucm 8.6 and use ARC console, if there is any cost effective solution please let us know.
.
06-14-2012 08:53 AM
Are you asking about auto attendant or attendant console? ARC, CUEAC, etc is an attendat console which does not provide AA IVR capabilites, for that use either your voicemail i.e. Unity Connection or IPCC.
Chris
06-14-2012 10:00 AM
We need auto attendant only with 3 agent console to transfer incoming call, do the basic auto attend is bundle with CUCM 6.1 and later version.
06-14-2012 04:04 PM
There is no Attendant functionality offered natively in CUCM 8x and higher. You can purchase one of the Cisco Unified Attendant Console software solutions (offered as Department, Business, and Enterprise), which is an OEM of the ARC product. You could also opt to go with a 3rd-party vendor directly. Take a look at Fidelus, ARC, etc.
Hailey
Please rate helpful posts!
06-14-2012 04:23 PM
Again, you are asking for auto attendant and console. Neither comes with CUCM. Auto attendant is an automatic IVR where caller enters dtmf tones to speech and is routed accordingly, this is usually done in voicemail or contact center app ie UCCX.
Attendant console is an operator application that streamlines call answering/transferring and as noted is no longer bundled with CUCM and needs to be purchased.
Chris
Sent from Cisco Technical Support iPhone App
06-15-2012 01:27 AM
Thanks for your reply Chris, for IVR we will use Unity [language selection], once the language is selected the call should be forward to the respective auto attend agents for transfer or answering the call.
Shall auto attend or contact centre suit the requirement ?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide