Auto Attendant in CME

[sampath9614]

I am just wondering if there is any possibility to get Auto attendant working in CME without CUE. 

[Aeby Vinod]

Yeah, you can use B-ACD

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html

Please rate if you find this helpful.

Regards,
Aeby

[sampath9614]

Thanks for your reply, 

I have tried configuring the B ACD but not working out. please find my router config attached below. 

[R0g22]

Add "moh" config under telephony-service and then test.

[ksnreddy_143]

I have added moh config.. still not working.. please find the attached debugs.. 

While dialling sometimes only the first digit is received by CME and some other times its taking full digits.

3214 is the aa pilot

111 is the hunt pilot

number am calling from is 101 (3905 SIP ext)

[sampath9614]

Hi Nipun, 

Done as you said, still not working.

Please find the attached debugs. 

3214 aa_pilot

111 Hunt Pilot

101 is my SIP extension.

[Aeby Vinod]

Looks like DTMF is going through, what do you experience from an user perspective when you call and what is your expectation?

Also for a non-working scenario can you pull and attach the debugs for:

debug voip application script
debug voip ccapi inout
debug ccsip messages

Please rate if you find this helpful.

Regards,
Aeby

[sampath9614]

Hi Vinod,

When am calling to 3214 (AA pilot) welcome prompt not plyaing 

it's directly ringing the phone number listed in hunt pilot

Please find the attached logs.

[Aeby Vinod]

you missed out on running the "debug voip application script" command, can you take it again with all three?

Please rate if you find this helpful.

Regards,
Aeby

[sampath9614]

HI Vinod,

Attached please check.

[R0g22]

Service is not being invoked.
How do you have the files in the flash ? Starting with en or _ ?
Can you test with an SCCP phone rather than SIP and see if there is a change in behaviour ?

Get logs for the following -
debug voip application all
no debug voip application media
debug voip dialpeer
debug voice ccapi inout

[sampath9614]

This is how I got the files in flash, similarly the script files also.

[R0g22]

Attach a output for "show flash:" along with the requested logs.

[sampath9614]

Dear Nipun,

Please find the attached logs as you asked. 

[R0g22]

Sorry but the logs are not complete. I see DP 30 getting selected for outbound but nothing after that.
Can you take the logs in a buffer rather than terminal ?