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Beginner

Auto Attendant in CME

I am just wondering if there is any possibility to get Auto attendant working in CME without CUE. 

24 REPLIES 24
Participant

Re: Auto Attendant in CME

Yeah, you can use B-ACD

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html

Please rate if you find this helpful.

Regards,
Aeby


Please rate if you find this helpful.

Regards,
Aeby
Beginner

Re: Auto Attendant in CME

Thanks for your reply, 

I have tried configuring the B ACD but not working out. please find my router config attached below. 

Cisco Employee

Re: Auto Attendant in CME

Add "moh" config under telephony-service and then test.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Beginner

Re: Auto Attendant in CME

I have added moh config.. still not working.. please find the attached debugs.. 

While dialling sometimes only the first digit is received by CME and some other times its taking full digits.

 

3214 is the aa pilot

111 is the hunt pilot

number am calling from is 101 (3905 SIP ext)

Beginner

Re: Auto Attendant in CME

Hi Nipun, 

Done as you said, still not working.

Please find the attached debugs. 

3214 aa_pilot

111 Hunt Pilot

101 is my SIP extension.

Participant

Re: Auto Attendant in CME

Looks like DTMF is going through, what do you experience from an user perspective when you call and what is your expectation?

Also for a non-working scenario can you pull and attach the debugs for:

debug voip application script
debug voip ccapi inout
debug ccsip messages

Please rate if you find this helpful.

Regards,
Aeby


Please rate if you find this helpful.

Regards,
Aeby
Beginner

Re: Auto Attendant in CME

Hi Vinod,

 

When am calling to 3214 (AA pilot) welcome prompt not plyaing 

it's directly ringing the phone number listed in hunt pilot

Please find the attached logs.

 

 

Participant

Re: Auto Attendant in CME

you missed out on running the "debug voip application script" command, can you take it again with all three?

Please rate if you find this helpful.

Regards,
Aeby


Please rate if you find this helpful.

Regards,
Aeby
Highlighted
Beginner

Re: Auto Attendant in CME

HI Vinod,

 

Attached please check.

Cisco Employee

Re: Auto Attendant in CME

Service is not being invoked.
How do you have the files in the flash ? Starting with en or _ ?
Can you test with an SCCP phone rather than SIP and see if there is a change in behaviour ?

Get logs for the following -
debug voip application all
no debug voip application media
debug voip dialpeer
debug voice ccapi inout

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Beginner

Re: Auto Attendant in CME

This is how I got the files in flash, similarly the script files also.
Cisco Employee

Re: Auto Attendant in CME

Attach a output for "show flash:" along with the requested logs.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Beginner

Re: Auto Attendant in CME

Dear Nipun,

Please find the attached logs as you asked. 

 

Cisco Employee

Re: Auto Attendant in CME

Sorry but the logs are not complete. I see DP 30 getting selected for outbound but nothing after that.
Can you take the logs in a buffer rather than terminal ?

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
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