Auto Attendant in CME

[sampath9614]

I am just wondering if there is any possibility to get Auto attendant working in CME without CUE. 

[sampath9614]

Dear Nipun,

Here is the complete debugs, when i have dialled 3214 (aa pilot) the number is showing on the phone display. After few seconds its automatically getting disconnected without any intimation (fast busy or engage or nothing happening)

[R0g22]

Nope still not complete. Same thing as before. Can you not take these in a buffer ? Also increase your client scroll back ? It will hardly take additional couple of minutes.

[sampath9614]

Hi nipun, 

I have ran the logs, waited for 2 min. Dialled twice. Please take a look at it. 

[R0g22]

Make the following changes and then test again -

dial-peer voice 30
no session target ipv4:192.168.1.200
session target ipv4:192.168.1.100
dtmf-relay h245-alphanumeric

[sampath9614]

Dear Nipun,

I have done those changes, find the attached debugs.

[R0g22]

What was the behaviour this time ? From the logs I can see that the call was handed off to the service

Mar 13 08:53:30.572: //79/D523057D80E8/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 79 with tag 30 to app "_ManagedAppProcess_aa"

Can you try with a SCCP phone once or maybe try calling in from PSTN ?

[sampath9614]

in the 3905 ip phone when i have dialed the number it shows the number dialed, and then after 2-3 seconds it goes blank. 

[R0g22]

Did you try from a sccp phone or pstn like I asked in previous post ?

[sampath9614]

Yes still the same with SCCP also

[R0g22]

That's strange. I see the service being handed off. It might be an issue with the TCL. Remove the existing configuration for both the queue and AA. I have highlighted the changes in bold -

application
service aa app-b-acd-aa
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 3214
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 700
param service-name queue
!
service queue app-b-acd

Post the above, do the following -

call application voice load aa

call application voice load queue

Test the calls after this. We basically now use the IOS built-in embedded TCL rather than the ones in the flash.