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Auto Attendant in CUCM BE 7.1

Dear all,

I need a guide to setup Auto Attendant in CUCM BE 7.1. CUCM BE include Cisco Unity Connection. Please give me a detail steps to configure it.

Thanks.

4 Replies 4

Tommer Catlin
VIP Alumni
VIP Alumni

Here is the guide to Connection:

https://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag060.html

Even though you have BE,its the same.

They called "Call Handlers"

Typically you setup a CTI route Point in CUCM which points to Unity Connection. (or to voicemail)  Then in Unity create a new call handler with that 4 digit number you assigned in CUCM CTI Route Point.

Then build your caller inputs.

How does the CTI route point know where to go in Unity to get the proper call handler?  In CTI I tell it my DN

but there are no options to use a specific call handler.

Any help is appreciated.

Thanks

Because you don't, CUC doesn't even know who is routing the call. It just cares about which DN it's coming from as a FW call.

The same DN you configure in the CTI RP you configure in the call handler OR you leave the call handler DN blank and configure a call routing rule to handle this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Where do I create the call routing rule?

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