02-09-2010 01:09 AM - edited 03-18-2019 11:03 AM
Dear all,
I need a guide to setup Auto Attendant in CUCM BE 7.1. CUCM BE include Cisco Unity Connection. Please give me a detail steps to configure it.
Thanks.
02-12-2010 09:42 AM
Here is the guide to Connection:
https://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag060.html
Even though you have BE,its the same.
They called "Call Handlers"
Typically you setup a CTI route Point in CUCM which points to Unity Connection. (or to voicemail) Then in Unity create a new call handler with that 4 digit number you assigned in CUCM CTI Route Point.
Then build your caller inputs.
01-18-2011 05:10 PM
How does the CTI route point know where to go in Unity to get the proper call handler? In CTI I tell it my DN
but there are no options to use a specific call handler.
Any help is appreciated.
Thanks
01-18-2011 06:30 PM
Because you don't, CUC doesn't even know who is routing the call. It just cares about which DN it's coming from as a FW call.
The same DN you configure in the CTI RP you configure in the call handler OR you leave the call handler DN blank and configure a call routing rule to handle this.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-18-2011 07:03 PM
Where do I create the call routing rule?
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