05-10-2017 12:18 AM - edited 03-17-2019 10:17 AM
Hi all,
i have cucm and cuc 11.0.1, i tried to create auto attendant using cuc, and i following this guide http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/featureConfig/CUCM_BK_FE5123E0_00_cucm-feature-configuration-guide_1101/auto_attendant.html
but when i call the extension i created, its always transfered to voicemail pilot not greeting.
please advise
Regards,
ahmed
05-10-2017 01:38 AM
Hi, you need to have forwarding call routing rule created in cuc which matches the number assign to cti route point and points you to AutoAttendant system call handler.
- From CUC > Call Management > Call Routing > Forwarded Routing Rule > Add New > set the display name as AutoAttendant
- Under sent call to select call handler and point to your system call handler (AutoAttendant)
- Under Routing Rule conditions > Add New > Dialed Number > equal > put the extension of the CTI route point
05-10-2017 02:09 AM
Hi Mohammed,
thanks for your advise, i did what you say but still same, when i dial cti route point extension, it always transfered to voicemail pilot directly
please advise
05-10-2017 02:38 AM
Send me a snapshot of your routing forwarded rules page, call handler page.
Also, I think you have a user created in cuc with extension matching the pilot number. Please find that user and clear his extension.
05-10-2017 02:52 AM
05-10-2017 03:05 AM
In your routing rule, change attempt forward to go directly to greetings.
05-10-2017 07:00 AM
There is no need for any rule
https://youtu.be/mAOpv3vlKpw
05-11-2017 08:11 PM
Hi Jaime,
thanks for tutorial, i checked my configuration is as setting in those youtube link,
also i did dialed number analysis and the result is correct, going to CTI route point number not VM pilot,
BUT it still same today, when i call AA extension its directly forward to VM pilot.
please advise
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