cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
651
Views
0
Helpful
5
Replies
ivan aguilar
Beginner

Auto attentand in CME 8.6

Hi!

I want to know if is possible configure a IVR in a CME 8.6 with ephones 6921 sccp.

I found the auto attendand feature, but is it possible in cme 8.6? when an incoming call arrives, a locution must indicate for X department press 1, 2 for another and so on, is it possible? and how can i reach this?

Thanks & Regards!!

1 ACCEPTED SOLUTION

Accepted Solutions

Just enter B-ACD/AA in cisco.com search box and you will obtain all the links.

From there you can read and learn how to do the prompts.

View solution in original post

5 REPLIES 5
paolo bevilacqua
Hall of Fame Master

Yes, that is called B-ACD/AA,

Hi!

Could u give me the link to configure it?

And do i need to record previously the messages and copy them ti te flash?

Thanks!!

Just enter B-ACD/AA in cisco.com search box and you will obtain all the links.

From there you can read and learn how to do the prompts.

View solution in original post

ok

thanks!!

Thank you for the nice rating and good luck!

Content for Community-Ad

Spotlight Awards 2021