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andydoesntlikeuucp
Rising star

Available mechanisms to automaticaly switch from current call to incoming call with higher priority

Hello, community.

Recently customer asked me if it's possible to implement following scenario?

1) employee is on active call

2) employee's boss calls him

3) CUCM discover that call from boss has "higher" priority than current employee's session and during several seconds put current session on hold and connects employee with his boss

Customer currently uses CUCM 6.1 but nearest future will upgrade to 8.0. So the Q relates to both version.

3 REPLIES 3
Craig Dyer
Participant

Andy,

     The only method of automatically overriding an existing call is MLPP, which is available in both CuCM and CME.

     MLPP is based on a military concept to allow priority users to gain access to limited resources.

It is documented here:-

CuCM 6.1

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/b02mlppd.html

CME (for others)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemlpp.html#wp1342853

If this is for one or two users it is probably more user friendly to put a second line appearance on the users phone set to allows ring. Then give the 'boss' special priority numbers to ring. You could even put these numbers in partitions that normal users can not ring.

Craig

If this helps please rate the posting.

Thank U very much Craig.

Rob Huffman
Hall of Fame Community Legend

Hi Craig,

Very good answer here! +5 for this great work

Cheers!

Rob

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