AVAYA PBX & Cisco CUCM integration

[abhasjain]

Hi

We have following devices:-

CUCM 7.0

Avaya PBX 8730 server with CM 5.2

Both these devices are integrated over H.323. Avaya PBX is configured as h.323 gateway in CUCM. I am facing two problems:-

1. If Avaya phones calls Cisco IP phone, the call gets connected but the caller id is not displayed on Cisco IP phone. Cisco IP phone displays as unknown number.

2. If Cisco phone try to call Avaya phone the call does not get connected & user hear fast busy tone. In dial number analyzer tool it shows that call is getting properly routed to h.323 gateway (Avaya PBX).

Please suggest to resolve this issue.

Regards,

AJ

[paolo bevilacqua]

Why you think these problems are on the cisco side? They seem to be caused by the other system and their technicians should take care of.