AVAYA Phone with CUCM

[abdulkarim041]

Hi,

I have two AVAYA 9608G registered with CUCM. But issue is that both are unable to call each other.

Even I am unable to make a call from cisco phone to avaya phone. need help to solve the issue.

I have to enable AUTO qos for AVAYA phone on cisco switch how i can achive it?

BR

Abdul Karim

[Jaime Andres Roldan Schmidt]

Hello Abdul,

The Avaya phone is not sending a Trying back to the CUCM after the Initial Invite.

CUCM sends 7 Invites but the phone never answers back and the call is released with a Timeout.

Do you have other Avaya Phone with this same behavior?. Would you be able to factory reset the Avaya Phone?

2018/01/24 02:27:54.813|CC|SETUP|26936681|26936682|6004|6001|6001
2018/01/24 02:27:54.815|SIPL|26936682|UDP|OUT|10.31.0.3|5060|SEPA47886BF5C9C|10.31.0.9|55683|1,100,14,1.70^*^*|6078|a641d680-a671b6ea-73-3001f0a@10.31.0.3|INVITE
2018/01/24 02:27:54.816|CC|OFFERED|26936681|26936682|6004|6001|6001|SEP1C6A7AE12BC7|SEPA47886BF5C9C
2018/01/24 02:27:55.334|SIPL|26936682|UDP|OUT|10.31.0.3|5060|SEPA47886BF5C9C|10.31.0.9|55683|1,100,14,1.70^*^*|6085|a641d680-a671b6ea-73-3001f0a@10.31.0.3|INVITE
2018/01/24 02:27:56.336|SIPL|26936682|UDP|OUT|10.31.0.3|5060|SEPA47886BF5C9C|10.31.0.9|55683|1,100,14,1.70^*^*|6086|a641d680-a671b6ea-73-3001f0a@10.31.0.3|INVITE
2018/01/24 02:27:58.351|SIPL|26936682|UDP|OUT|10.31.0.3|5060|SEPA47886BF5C9C|10.31.0.9|55683|1,100,14,1.70^*^*|6087|a641d680-a671b6ea-73-3001f0a@10.31.0.3|INVITE
2018/01/24 02:28:02.365|SIPL|26936682|UDP|OUT|10.31.0.3|5060|SEPA47886BF5C9C|10.31.0.9|55683|1,100,14,1.70^*^*|6088|a641d680-a671b6ea-73-3001f0a@10.31.0.3|INVITE
2018/01/24 02:28:10.374|SIPL|26936682|UDP|OUT|10.31.0.3|5060|SEPA47886BF5C9C|10.31.0.9|55683|1,100,14,1.70^*^*|6089|a641d680-a671b6ea-73-3001f0a@10.31.0.3|INVITE
2018/01/24 02:28:26.376|SIPL|26936682|UDP|OUT|10.31.0.3|5060|SEPA47886BF5C9C|10.31.0.9|55683|1,100,14,1.70^*^*|6090|a641d680-a671b6ea-73-3001f0a@10.31.0.3|INVITE
2018/01/24 02:28:58.392|SIPL|26936681|TCP|OUT|10.31.0.3|5060|SEP1C6A7AE12BC7|10.31.0.12|53508|1,100,14,1.70^*^*|6091|1c6a7ae1-2bc7000b-5c6487d9-3c01a181@10.31.0.12|408 Request Timeout
2018/01/24 02:28:58.398|SIPL|26936681|TCP|IN|10.31.0.3|5060|SEP1C6A7AE12BC7|10.31.0.12|53508|1,100,14,5977.74^10.31.0.12^*|6092|1c6a7ae1-2bc7000b-5c6487d9-3c01a181@10.31.0.12|ACK
2018/01/24 02:28:58.400|CC|RELEASE|26936681|26936682|102

Best Regards, Jaime.

[Jaime Andres Roldan Schmidt]

There is something to note.

The Avaya Phone is sending Register messages very often as if it was not registered properly to the CUCM.

00154689.001 |02:27:55.015 |AppInfo  |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 946 from 10.31.0.9:[55683]:
[6079,NET]
REGISTER sip:10.31.0.3 SIP/2.0
From: <sip:6001@10.31.0.3>;tag=5a67a7d9-72a6910f34112d5d5a4222125x5d6a1m_F6001
To: <sip:6001@10.31.0.3>
Call-ID: 1_5a67a7d97b7c072b1m4hg5y5n1d301v3y5p4466_R6001

And from the SIP Stack Trace i see a 401 Unauthorized

00154693.000 |02:27:55.016 |SdlSig   |SIPRegisterResp                        |wait                           |SIPHandler(1,100,80,1)           |SIPStationD(1,100,74,68)         |1,100,10,1.1669^10.31.0.9^*              |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0]  ccbID= 1403 --TransType=2 --TransSecurity=0 PeerAddr= 10.31.0.9:55683 respCode= 401 action= 2 device=
00154693.001 |02:27:55.016 |AppInfo  |//SIP/SIPHandler/ccbId=0/scbId=0/wait_SIPRegisterResp: ++++++ Decrememted gSipNewRegPendingNum to 0
00154693.002 |02:27:55.016 |AppInfo  |//SIP/Stack/Info/0x0/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 3 (SIP_APPLICATION_MSG), for event 43 (SIPSPI_EV_REGISTER_RESP)
00154693.003 |02:27:55.017 |AppInfo  |//SIP/Stack/Info/0x0xe5267a70/sipSPISendResponse: Associated container=0xe5eaa3f8 to REGISTER Response 401
00154693.004 |02:27:55.017 |AppInfo  |//SIP/Stack/Transport/0x0xe5267a70/sipSPISendResponse: Sending REGISTER Response to the transport layer

I would also like that you check the digest credentials of the phone.

Also take a look at this guides: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmcfg/CUCM_BK_CDF59AFB_00_admin-guide-90/CUCM_BK_CDF59AFB_00_admin-guide_appendix_01100111.pdf

and

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/sysConfig/CUCM_BK_C733E983_00_cucm-system-configuration-guide/Configure___Third_Party_SIP_Phones.pdf

Best Regards, Jaime.

[Vinod16]

Hello Abdul,

Have you received any update on this , as I am facing similar issue .

Avaya phone able to call cisco phone but Cisco phone not able to call Avaya phone.

In logs I can see Avaya phone not responding to invite of cucm .

[abdulkarim041]

Hi Gupta,

I could not get any solution.

ABDULKARIM