B-ACD and CUCM

[JustForVoice_2]

Hi all,

I do not have enough experience in B-ACD and I need to know if I can implement the following:

1- allow dial-by-extension directly

2- Integrate with CUCM rather than CME where the huntgoup number will be extension to an IP phone

Thanks

[JustForVoice_2]

One more question:

Is there any difference between: app-b-acd-aa-3.0.0.2.tcl and app-b-acd-aa-2.1.2.2.tcl. I found this in running project but I did not understand why?

service aa flash:app-b-acd-aa-2.1.2.2.tcl

service fr flash:app-b-acd-aa-3.0.0.2.tcl

service en flash:app-b-acd-aa-3.0.0.2.tcl

it is for two languages one french and another English.

But why 3 aa not 2 and why to use 2.1.2.2 and 3.0.0.2 ????

Regards,

[dijohn]

Sample Conig
########################

voice service voip
  allow-connections h323 to h323
  allow-connections h323 to sip
  allow-connections sip to h323
  allow-connections sip to sip
  no supplementary-service h225-notify cid-update

application
   service queue flash:BACD/BACD/app-b-acd-3.0.0.2.tcl
   param queue-len 15
   param aa-hunt10 3002
   param aa-hunt1 3333
   param number-of-hunt-grps 2
   param queue-manager-debugs 1
   !
   service aa flash:BACD/BACD/app-b-acd-aa-3.0.0.2.tcl
   paramspace english index 1
   param number-of-hunt-grps 2
   param dial-by-extension-option 3
   param handoff-string aa
   paramspace english language en
   param max-time-vm-retry 2
   param aa-pilot 3500
   paramspace english location flash:BACD/BACD/
   param second-greeting-time 60
   param welcome-prompt _bacd_welcome.au
   param call-retry-timer 15
   param voice-mail 5003
   param max-time-call-retry 90
   param service-name queue
   !
   service CCM http://14.160.122.102:8080/ccmivr/pages/IVRMainpage.vxml
   !
   service aadropthru1 flash:BACD/BACD/app-b-acd-aa-3.0.0.2.tcl
   paramspace english index 1
   param aa-pilot 3501
   param number-of-hunt-grps 1
   param handoff-string aadropthru1
   paramspace english language en ====> sets language
   param welcome-prompt _bacd_welcome.au
   param call-retry-timer 15
   param service-name queue
   paramspace english location flash:BACD/BACD/
   param drop-through-option 2
   param second-greeting-time 60
   param max-time-vm-retry 2
   param voice-mail 5003
   param max-time-call-retry 90
   !
!

dial-peer voice 222 voip
  service aa    =====> Defined Above as    service aa flash:BACD/BACD/app-b-acd-aa-3.0.0.2.tcl
  destination-pattern 3500
  session target ipv4:5.5.5.5
  incoming called-number 3500
  dtmf-relay h245-alphanumeric
  codec g711ulaw
  no vad
!
dial-peer voice 223 voip
  service aadropthru1
  destination-pattern 3501
  session target ipv4:5.5.5.5
  incoming called-number 3501
  dtmf-relay h245-alphanumeric
  codec g711ulaw
  no vad
!

telephony-service
  no auto-reg-ephone
  max-ephones 20
  max-dn 10 no-reg both
  ip source-address 14.160.126.77 port 2000
  auto assign 1 to 10
  network-locale ES
  network-locale 1 ES
  network-locale 2 ES
  network-locale 3 ES
  network-locale 4 ES
  time-zone 28
  time-format 24
  date-format dd-mm-yy
  max-conferences 8 gain -6
  moh flash:/BACD/BACD/en_bacd_music_on_hold.au
  web admin system name cisco secret 5 $1$V2ln$Dl/cZL3x.UODkfm2k62kc/
  dn-webedit
  time-webedit
  transfer-system full-consult
  create cnf-files version-stamp 7960 Nov 21 2010 15:30:45

voice hunt-group 1 peer
  list 3001,3002
  timeout 5
  hops 2
  pilot 3333

I am sure you can integrate this with CUCM :-)

2.1.2.2 and 3.0.0.2 are version numbers.

]

HTH

PS: Rate only useful posts :-)

[JustForVoice_2]

Thank you too much for your help,

but what I mean is there any technical point to use two version in the same project?

2.1.2.2 and 3.0.0.2

Regards,

[dijohn]

Don't think so. I would just use the latest

[JustForVoice_2]

Hi I have the following configuration but it is not working with me:

voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h225-notify cid-update
sip
  registrar server expires max 1200 min 300
!
!

application
  service queue flash:app-b-acd-2.1.2.3.tcl
  param aa-hunt3 1004
  param queue-len 10
  param aa-hunt4 2222
  param number-of-hunt-grps 2
  param queue-manager-debugs 1
  !
  service aa flash:app-b-acd-aa-2.1.2.3.tcl
  paramspace english index 1
  param number-of-hunt-grps 2
  param menu-timeout 6
  param dial-by-extension-option 6
  param handoff-string aa
  paramspace english language en
  param max-time-vm-retry 2
  param max-extension-length 4
  param aa-pilot 4500
  paramspace english location flash:
  param second-greeting-time 60
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 15
  param voice-mail 5000
  param max-time-call-retry 600
  param service-name queue
  !

dial-peer voice 2000 voip
service aa
destination-pattern 4500
session target ipv4:10.30.20.254
incoming called-number 4500
codec g711ulaw
no vad
!

dial-peer voice 2001 voip
destination-pattern 100.
session target ipv4:10.10.10.10

codec g711ulaw

no vad
!

When I am pressing 3 What I understand I should be forwarded to 1004 because I used this command:

param aa-hunt3 1004

but once I am pressing 3 the call disconnect

if I presed 6 >> param dial-by-extension-option 6 then press 1004 the call complete

any advise?

[dijohn]

Do a

debug voip capi inout

debug voip dial-peer

Get it when the call fails

show ver

show run

of the gateway...

[JustForVoice_2]

I tried this but ccapi disconnect cause 16= Normal disconnect

show version:

c2800nm-adventerprisek9-mz.124-20.T2.bin

[dijohn]

Do you have MOH configured under telephony-service. Experience tells me

its mandatory. plus under the debugs do you see the right outbound

dial-peer being matched?

[JustForVoice_2]

Regarding the output dial-peer yes it is matching the proper dial-peer.

I did not configure the moh because I am using B-ACD with CUCM not with CUCME

Regards,

[dijohn]

Just try configuring the MOH :-)... I have a gut feeling thats the

missing part of the puzzle ...

[JustForVoice_2]

how I can configure the moh and no CME?

do you mean configure MOH as Multicast or just add the MOH in flash memory and in the service

[dijohn · Accepted solution]

Here you go...

Sample

###############

telephony-service

no auto-reg-ephone

max-ephones 1

max-dn 1 no-reg both

ip source-address 14.160.126.77 port 2000

moh flash:/BACD/BACD/en_bacd_music_on_hold.au

transfer-system full-consult

create cnf-files version-stamp 7960 Nov 21 2010 15:30:45

[JustForVoice_2]

thank you man

nice end with nice music

thank you too much

but I have some questions if you do not mind

what is the aim of this command ( in the configuration you posted before)

service CCM http://14.160.122.102:8080/ccmivr/pages/IVRMainpage.vxml


and if you can give more information about drop through 

[dijohn]

Haha :-)... I went thru pain figuring this out the first time :-)...

Forget about this. service CCM

http://14.160.122.102:8080/ccmivr/pages/IVRMainpage.vxml. its for MVA

PS: Its time to like all useful posts