I'm facing some issues while setting up a B-ACD setup. while calling to the B-ACD pilot number, its playing the prompt properly and accepting all menu options except operator selection. while selecting operator ( pressing 0) its taking me to the highest hunt number (here its 3200) i tried putting default option and hardcode operator extension option (aa-hunt10), its always going to 3200. all other options are workign fine, inlcuding the dial by extension
Please go thru my essential configs and kindly help me to resolve it
dial-peer voice 3000 pots service aa incoming called-number 21313000 port 0/3/0:15 ! !
3-BR2-ROUTER#sh run | s application application service aa flash:app-b-acd-aa-220.127.116.11.tcl paramspace english index 1 param number-of-hunt-grps 3 param handoff-string aa param dial-by-extension-option 3 paramspace english language en param max-time-vm-retry 2 param aa-pilot 21313000 paramspace english location flash: param second-greeting-time 30 param call-retry-timer 20 param max-time-call-retry 300 param voice-mail 3001 param service-name queue ! service queue flash:app-b-acd-18.104.22.168.tcl param queue-len 10 param aa-hunt10 3002 param aa-hunt1 3100 param aa-hunt2 3200 param number-of-hunt-grps 3 param queue-manager-debugs 1 ! R3-BR2-ROUTER#
voice register dn 1 number 3002 name Br2Ph2 label 3002
ephone-hunt 1 longest-idle pilot 3100 list 3001 timeout 3 ! ! ephone-hunt 2 longest-idle pilot 3200 list 3011 timeout 3
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