IP Telephony and Phones

Hi, I log in to the voice gateway, sh ccm-manager, MGCP fallback mode is enabled/ON does it mean we are in SRST mode? any way to detect SRST status in voice gateway? thanks

Hello, I have been doing a lot of digging and see a lot of questions regarding IPCC and ACD calls but I am still a bit confused on the differences between the two (ACD and IPCC) calls. We have a manager who ran a total inbound, outbound calls by agen...

Has anyone found a successful 3rd party company to purchase CP-7925G wireless phones from?  We have been using the new 8821's and have had continued problems with them dropping connection, draining the batteries, etc.  We are working with Cisco to tr...

J4W 11.7 When escalating a room chat with multiple users to a conference call I click the green Start Conference and get the option to click each user to conference them in individually. I'm under the impression we can use a bridge to conference the...

Hello, The Customer care Unit has a hunt group set up for incoming line 8888. The caller has a choice of pressing a key for English, Spanish or Chinese. They can also leave a message for anyone of these three languages. We would like to add a fourth...

Hi,  I will have to configure FAX Machines(ATA) in my CUCM and SIP-PRI Gateways. let me know how do i start with? if there is a procedure or document please share.

Currently I have 2 DX80's setup. They are able to video call each other fine with no issues. However when I try calling a windows desktop user the video does not work with the jabber user. I do have video enabled for the jabber user. The DX80 shows a...

Hello,We have users that change their location between two offices. The 1st office does not have extension mobility, they just have their personal IP phones (desk phones) with their extensions. The 2nd office has extension mobility service enabled; w...

I am experiencing an issue with this phone and it would re register  it self several times in day . I have collected a debug any help will be appreciated I know some thing has to be with LAN. Want an expert experince before forwarding it to the team...

we have 2811 router with NM-HD-2VE, & VIC2-4FXO card we are going to upgrade router with 2911. the old cards  NM-HD-2VE, & VIC2-4FXO  is support directly on the 2911 or i need any adapter or new card

I have 2 users that are set with the same UC service profile and the same Jabber 11.8 for windows version. However one person can see the contact photos for people but the other cannot see the photos. We have verified the jabber-config.xml file is no...

Looking for a way to route all FAC codes  (* and #) out a sip trunk to the service provider. This is on a CME 2800. We want the service provider to supply the feature for each one that they allow us to use. Can someone possibly assist with pointing ...