IP Telephony and Phones

I have a number of 8851 phones registered to CallManager 11.0.1. I'm trying to control of the ringtone and the ability for users to set the ringtone from the administration console.  I've read about the "Admin Configurable Ringer" parameter, which is...

Riddle me this, I've been troubleshooting a voice quality issue with a client recently and I'm curious to get some feedback from the community.  I've narrowed it down to packet loss between both the 2901 voice gateway (FXO for PSTN) and the phones (b...

Dears, Our unified messaging 9.1 was working fine with exchange 2003, we upgraded to exchange 2016 and now the Unified messaging has stopped working, I want to collect logs , so which traces I have to collect from rtmt.any body can guide me please. ...

Hello everyone, Happy new Year, Want to seek for help here, already stuck and run out of idea, recently i do changed the en_welcome.au file with the new audio, i am using the same name as the previous. Previously this work well without any issue for ...

Hi, I am having 15 phones in a branch these 15 phone are in some different pick up groups,I want 3 User to pick all these phones. Note: These 3 users are also in some pick up group. How can I make these 3 user to pick up all 15 phones. Thanks in ...

Hi, One of our customer got 7841 series IP Phone and they need to change the background image of the phone. When I  checked in the internet t says there is no option to change the background image other than pre-updated image on the phone.  I just w...

Good afternoon, Our IT department has a common line at DN 499. I would like to setup some sort of "On call" schedule for after hours. If the call comes in to extension 499 after 5:00PM on Week 1 the call is forwarded to Team member 1 cell phone. If t...

hi guys, I have a mixed mode 9.1 cucm cluster working fine.  I will be doing a parallel migration to 10.5.2 sooner but the requirement is to have all encrypted. basically I will take the 9.1 backup and build a lab version , restore, upgrade to 10.5....

hi, My concern is :-          For 555 XXX, can we leave the greeting message for customer call in ?-          Beside play the greeting, can we forward this number out to ring Shanghai another number that belong in another office ? And how to check if...

Hello all,Has anyone experienced any sound issues with a SX10 and a UHD 4K TV.We have several remote offices were we use SX10, SX20 and SX80's depending on the conference room size.We recently had two remote office buy a UHD 4K TV over the holidays. ...

Hi,  I tried to setup jabber profile.  I created CSF profile and assigned line to it.  but the user is not able to log in to jabber. As user reported that she can’t login to the Jabber by using her windows ID/PW System version: 10.5.2 Any help would...

I have a user that cannot get into his personal directory on his Cisco IP Phone 7960. He can log in but when he goes to search he gets the following error. “Cisco PD Error The search returned an error”.  I can get to his personal directory on my phon...