IP Telephony and Phones

Hello  All,     I still have a question.  Which is the best choice when I can modify a calling number and called number in Route Pattern or in Route List? Why?

We have a call handler setup with options to point into a Hunt Pilot with native call queuing. The issue is that when agents are on a call the call is not queuing but the Call Handler gives the "the number did not answer". Calling the hunt Pilot dire...

Within the past two weeks or so call transfer stopped working.  Running CUCM 12.5.  There are three possible scenarios we use:  inbound external number -> desk number -> transfer to internal extensioninbound external number -> desk number -> transfer...

Hello! I have a some problems with sip phone registration. Our topology: Cisco 7911 SIP ----- Internet ---- Public SIP server. I analyzed traffic with Wireshark. Cisco phone send SIP Register, then Public SIP server response with SIP 401 Unauthortize...

I need to look for a specific IP address in the FROM header and change the phone number in that header to a different number.In the example below, I enabled the inbound SIP profiles feature, created a new SIP profile to use for the inbound messages a...

Hi guys, Bestel will provide a new E1 MFC R2 Digital trunk in our gatway but they told us that need use A-1 instead of A-5 in the signaling Group A.Does anybody Knows which will need to change in the E1 configuration?

we have integrated cucm 12.5 & UCCE12.6 with Nagios 5.x for monitoring via SNMP Mibs and able to successfully discover the OIDs.can someone share the plugins/ scripts/ API to be used at Nagios that can be used for monitoring critical components incas...

I have been searching everywhere for the paper insert that I can print out for the 7861. I can't seem to find it anywhere. Can someone send me a link to printable insert?Thanks!                  

I want a to create a very simple AA script but it has been years since I have done any scripting or call routing. Can anyone help with what should be a very straight forward script.1. I want to prompt caller for 3 digits.2. Confirm 3 digits entered c...

So, I’m not super tech oriented, however I am setting up these phones, and for some reason it will not let me connect to my network. When the plug the Ethernet cord into the device, it will power on (POE) but will immediately say network connection f...

Hi,I need your support to configure SIP trunking communication between Cisco ISR 4331 with GS UCM6304A.SIP trunk is configured in the UCM6304A, but I can't do it for the Cisco SR. attached is the Cisco 4331 license. can you guide me with the steps. A...

Hey,i have a problem in my environment from some reason the backup stop working and i getting error message.i try to connect to Disaster Recovery page and then to the  "Current Status" to check why its failed  and after a long time he give error of m...

I have a Cisco CP-8851 with a 3CX PBX that I configured using a SEP file with TFTP. I'm trying to get a workaround method for paging without using CUCM. I'm looking for a method to, when a phone receives a call from a specific extension, automaticall...