IP Telephony and Phones

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Hello Friends Please help me understand the usage or function of MRGL on the below setup. PSTN ---- Gateway ---SIP trunk --- CUCM ---- Phones We have unicast enabled.  We have a SIP trunk from CUCM to Gateway. The phones have assigned a MRGL. Simi...

Team, 1) I am trying to understand why 8831 is loading with current image when it is not there in device defaults. Attached screenshot where you can see requested load id is 9-3-3-5( Also present in device default) but phone actually takes 10.3.1 IS...

Hi All, I am using a remote LAB set up from one of  cisco training providers. I have two phones at HQ site one is 9971 and other is 7962 phone. I have R1 router on Hq site which i am using to make outbound calls to PSTN phone .I have set up this as ...

Hi All,I have problem when I upgrade the CUCM from 8.5.1.10000-26 to 8.6.2.20000-2.In the 8.5.1 version, I installed "ciscocm.refresh_upgrade_v1.1.cop.sgn" and I can see the COP installed when show the "show version active".After upgrade the 8.6.2, t...

by Not applicable
  • 1582 Views
  • 4 replies
  • 0 Helpful votes

Hi All, Issue When users dials from cisco IP phone to third party contact center IVR menu,The DTMF tones are not getting recognise. But when i dial from mobile phone it is working. Call Flow CUCM --> H323 gateway --> PSTN The inbound Dial Peer on ...

Devansh by Level 1
  • 399 Views
  • 5 replies
  • 0 Helpful votes

am stuck in problem, need little assistance regarding with CUCM, I have different model of IP phone, 6921,6941,8941,8945,9971 before i was using CUCM version 9 and now upgraded it to 11.0 everything is working perfectly, when i try to connect new box...

Hi Support, There is wrong time showing (1 hour difference) in all 7942 phones while other phones 7940 shows the correct time. CME clock shows the correct time, Correct Zone is set as well. The problem has occured after the Day light Summer time cloc...

cisco by Level 1
  • 2002 Views
  • 2 replies
  • 0 Helpful votes

Hi All, There is wrong time showing (1 hour difference) in all 7942 phones while other phones 7940 shows the correct time. CME clock shows the correct time, Correct Zone is set as well. The problem has occured after the Day light Summer time started....

cisco by Level 1
  • 328 Views
  • 0 replies
  • 0 Helpful votes