IP Telephony and Phones

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External calls are not redirected correctly

Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
Translator by Community Manager
  • 1 replies
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Decoding pcm.dat

I've got a Cisco 2821 running 12.4(13r)T11 and created a capture on our PRI, using the following commands voice hpi capture buffer 50000000 voice hpi capture destination flash:pcm.dat test voice port 0/0/0:23.1 pcm-dump caplog 7 duration 255 I ma...

Call recording

There are 3 rd party softwares available for call recording but just for knowlegde I want to develop an in house application for call recording  VOIP  callscompatible with call manager. Please suggest what language, framework should I use and what in...

noc mcc by Beginner
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Resolved! how to verify that the data passing from call manager to the recording server ?

Greetings all, We have integrated CUCM with Witness call recording server in order to record the call center agents calls. Our agents have been given Cisco IP communicator with Built-in-Bridge and automatic call recording enabled. There is a separat...

Bala Ji by Beginner
  • 1 replies
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Resolved! CUCM Licensing and EM

I have read the documentation on licensing for CUCM 9.x but I still do not understand how it works completely in reference to enhanced vs enhanced plus.  Also if I am using EM for most of my users does a EM profile use a license?  If a user has a dev...

Resolved! Media List Exhausted

Dear all, whithin CM 10.5,  what is the best way to track what event (or device) is causing this alarm on RTMT: "MediaListExhausted" I would rather undertand the cause of the problem, before changing the threshold as adviced in the following docum...

Incomplete NAT output

Hello, Can somebody has the same issue? we get an incomplete NAT translation from our router. We're using NAT with voice traffic.  See below sample translation MMR74.SFOK# show ip nat translations Pro Inside global Inside local Outside local Outside...