IP Telephony and Phones

Upgrading Workforce Management (Calabrio) to their newest version

We are currently using Calabrio's Workforce Management, Cisco did all the installation for us. The newest version (CalabrioOne 9.4) is out now, what I was told on another forum is to open a case to get assistance to upgrade to it, would we do that w...

CUCM 8.5 globalized dialing ..how to deal with local long distance numbers

I am facing an issue wehre i am trying to deploy globalized dialing ie + dialing for outbound and inbound and dont know how to deal with large no of local area numbes with requires 11 digit dialing (1 and 10 digit).SO i am in NPA area where some num...

Calling Party Transformation with Call Handler

I have calling party transformation setup, and working correctly when a phone has a DID associated to it. Unfortunately if a caller goes to a call handler, then dials the users extension it no longer works.Working: Dial 555-1212 (DID) --> Rings...

CUBE report Call Quality to CUCM

Is there a built-in method to make the CUBE report call quality statistics over the SIP Trunk connected to the CUCM CMR?I have a CUBE on 2921 v15.4(2)T1 and tried to follow the CUBE Configuration Guide on configuring it for call quality reporting (ht...

FTP PATH for GW-ACCOUNTING Contains Spaces

I'm testing the app imagicle which contains CDR capabilites I'm trying to set de FTP path for the cdr records but it contains spaces: The FTP path is :C:\Program Files (x86)\StonevoiceAS\Apps\BillyBlues\Engine\ccm_express\1 When I try to configure it...

Cisco Presence 10 XCP directory service is not starting

Dear Team, I have installed CUPS 10.0 in cluster mode but I am facing one issue that my XCP directory service is not starting. Best Regard Irfan

CME 10.0 and 8811 phone

Trying to get an 8811 phone working using fast track on a CME 10.0. Does anyone know the proper reference-pooltype to put for and 8811 or for all the 88xx phones? Seems there would be a document somewhere but I can't seem to find it.

SRST Integration with Unity Connection

Hi AllVoice Gateway is configured as mgcp .Issue is voicemail is not working in case on fallback. Pls see the below configuration :I have CUCM 10.5 and Unity connection 10.5. Attached are the Unity snapshoots !no aaa new-modelclock timezone GMT 4 0n...

How Can I find / donwload td-sip.jar file for spanish language ?

Hi, I am trying to configure spanish language for 79745 & 7975 IP phones.I'm not allowed with my Cisco Account login to download the locale configuration files.Can somebody some free site to download locale configuration files?I need the td-sip.jar f...

SRST Unity Connection Configuration

Hi all:I would much appreciate if some one walk me through the steps to have Unity Connection voice mail in SRST mode.I am not able to make it work the unity connection in SRST, however I made partially to work with VM-Integartion commandPlease if yo...

Resolved! Add ISDN service BRI on the voice router 2911

Dear All, There is a Cisco 2911 and ISDN BRI service in the test lab, and we would like to integrate the ISDN service on the Cisco 2911 router.Should we purchse the 1-port isdn bri wan interface card or 1-port analog modem interface card? Please shar...

Resolved! Need basics,functions and configurations of CUCM

Hi All, Please provide me below information: 1) Why CUCM gives error when adding 4th nodes into the Cluster? But there are 9 nodes(1 Publisher and 8 Subscibers) How come? Please tell me clustering with associated of all nodes. thank you

Resolved! CUCM & NTP Authentication

Hi everyoneOur network guys recently setup some new NTP servers that require authentication. I know you can configured the following on a router/switch to allow for this, but is there a way to configure this for CUCM? I'm running 8.6 ntp authenticat...

Forwarding calls to voicemail

Is it possible to forward calls that I take (as an admin assistant) DIRECTLY in to my boss' voicemail?? New to this phone system, so it may be simple but I can't figure it out! Thanks!

Resolved! Line Group member does not forward calls

Hello, We are using CUCM v8.6 scenario is we have a Service Desk line group, with about 5 device profiles under that group. For whatever reason all but 1 of phone profiles are logged in (to the line group) and the person wants to forward all the c...

IP Telephony and Phones

Forum Posts

Upgrading Workforce Management (Calabrio) to their newest version

CUCM 8.5 globalized dialing ..how to deal with local long distance numbers

Calling Party Transformation with Call Handler

CUBE report Call Quality to CUCM

FTP PATH for GW-ACCOUNTING Contains Spaces

Cisco Presence 10 XCP directory service is not starting

CME 10.0 and 8811 phone

SRST Integration with Unity Connection

How Can I find / donwload td-sip.jar file for spanish language ?

SRST Unity Connection Configuration

Resolved! Add ISDN service BRI on the voice router 2911

Resolved! Need basics,functions and configurations of CUCM

Resolved! CUCM & NTP Authentication

Forwarding calls to voicemail

Resolved! Line Group member does not forward calls

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CUCM sends wrong device ID to Recording System

CDR reports: Request for activity on multiple lines

I get dozens of these alarms on WU, but no errros on controller

Transfer Caller ID and 8800 Line Buttons CME

UCCX upgrading Error encountered: The selected file is not valid.

Call forwarding not working ( Vodafone Germany)

7861 BLF Phone not showing green idle status.

Voice call flow working just one direction in VOIP CUCM to POTS CME

Cisco 8865 use all feature/session keys as Speed Dial

Common Phone Profile 8841