IP Telephony and Phones

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The Teleco provider is sending me 5 digits on the 0/0/1 and 0/1/0 interfaces.  I have other isdn circuits that are sending only 4 digits, I have created a voice translation-rule as follows:rule 1 /^.*\(....\)/ /\1/ This rule strips the first digit of...

Hi, We trying to calculate the time an agent takes to handle a call in two parts - 1. the time taken to talk to a client and solve his/her problem. 2. the time he kept a person on hold and/or he made another outbound call to consult someone about the...

Can anybody tell me how I can monitor the channels on a PRI that is connected to my router? I have looked at RTMT.any it did not really help me. I have heard through the grapevine that SolarWinds if a great monitoring tool and I have looked at that b...

Hi everyone,I pulled the RTMT report from CUCM 7.x , the "Call Activity for the Cluster" report here says Calls Attempted, Calls Completed, does that count bidirectionally or just outgoing calls?   Do they count calls made internally from extension t...

master001 by Explorer
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