IP Telephony and Phones

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Hello, all!We have  CUCM 7.1.5.33900-10 installed on two MCS 7825I4 and UCCX  8.0.2.11004-12 installed on two MCS 7825I4. We want to upagrade and migrate to BE6000 version 10x.I’ve read that: “for MCS7800 to BE migrations, the included virtualization...

Good Morning,We are having intermittent issues where some agents are unable to answer a call from a CSQ. This seems to only be happening when the call is transferred from one CSQ to another.ScenarioThe call will come in on CSQ1 and Agent1 answers the...

Josh K. by Beginner
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