Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi, We have a Packaged CCE deployment integrated with Cisco Unified Communications Manager 9. When we place internal call to the contact center (from a call manager telephone), the called number is changed to the CUCM label generated by ICM (88811110...
Hi Guys, My Customer have CUCM 8.6.2, and in this environment there are IP Phone 7911, 7865, 9971 and 3905. Him changed the NTP reference and the all IP Phones stay with wrong hour. After solved this problem, the model 3905 didn´t came back correct ...
Greetings, The issue i am facing is that I cannot hear ringback whenever dialing any Mobile Numbers. I informed my provider regarding the said issue and he asked me that why am I not sending any Media negotiations parameters in an invite...
Hey guys, I've been troubleshooting a DTMF issue I have. While doing a "debug voip rtp session named-event" I came across a message I'm not familiar with:112208: Feb 18 22:10:28.352: %VOICE_IEC-3-GW: SIP: Internal Error (RTP Inactivity Error): IEC=1....
Hi,I would like to remove one soft button from the phone (7961) but both Device Profile and Phones have the Softkey Templates set to None.How is the Softkey Template assigned to the phones globally and where to find it? We use CM 8.5.Thanks!
Hii'm using CUCM 10.5 and i would like to make the picture of our company as background on ip phonesi have this phone's :3905,7821,7945,7962 and 7975please could you please give me the steps and the software needed to configure thatregards
Good Day,My customer has a call manager 9.1(2) cluster and has recently bought some Csco 7800 phones, however they are not seeing the device type listed. Is there a device pack that i need to install. I opened a case with Cisco TAC about 5hrs to get ...
Hi, I am in the process of configuring and testing SIP trunk with ITSP as a pilot. I have CUCM 8.6 cluster with a bunch of PRIs at the moment and will eventually switch to SIP trunk if testing goes well. Does anyone has a configuration checklist that...
We have a Cisco UC560 and it has SIP and PSTN failover. We now just want PSTN as we canceled the SIP service. I have disabled the SIP service and created a PSTN trunk group, assigned the outgoing call handling to be PSTN only but when I make a call I...
We canceled our sip service and moved back to PSTN lines. After much trouble trying to get the calls to go over the lines, I factory reset the UC560. Went through the wizard and to my surprise it all worked just fine EXCEPT, the remote location where...
HiI have CCM version 4.0 two Rack server [PUB- SUB], and need to upgrade to last version 10.5 I think so, with One device business edition 6000, Any recommendations or considerations that should i take before upgrading?Thanks
Hi,My customer have recently receive some new 7821 phones. He have unpack them and he have connect them on his CUCM 10.5.1.10000-7.He have configure a number to make some test calls. When we configure a CSS with internal calls rights, we can call oth...
We have a issue in a 7861 IP Phone in CME version 10 We registered this IP Phone by configuring reference pool type 6961 under voice register globalCME version is 10 IOS is 15 3.3M4 in 2911 When we are dialing a number can we able to transfer the c...
Pardon me, but I'm still new at figuring out things like this on CUCM. We have CUCM 10.5 at the main site (not in Mexico) and a local router in Mexico that's setup as a H.323 gateway in CUCM. This site had an older Ericsson phone system in the pas...
Hello, I have a simple environment with a single site. It's CUCM 10.5, built from a BE6K. The voice gateway has a PRI in it to the PSTN. Phones are 8945s running SIP. Now we have one remote user that needs a home office phone. It'll sit behind ...
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