IP Telephony and Phones

The Spectrum voice engineer said the Division header(highlighted below) that Cisco phone system sent to spectrum. This header is causing the problem on their systems. Thus, their system are rejecting the calls. After the Division header removed, all ...

Anyone know a report or DB query that can show route pattern usage? We are changing our PSTN access code and want to see # of calls using old code versus new code. Currently both old/new codes are active.Would have thought that the CDR "Route Pattern...

Hi all,   I cannot get my phone registered, The display says Registration in progress, I recently changed my 7821 model phone from a different physical location now after connecting it got stuck with this message need assistance to solve this issue. ...

Hello,  I'm working this for a costumer and they have CME on ISR4331 with 10 FXO ports. The FXO ports are grouped based on the customer needs. Now they want the secretary IP Phone (it has KEM installed) to have the lines configured to each FXO port, ...

Hey all! I've got an old Cisco 6961 phone and I want to connect it to my Asterisk server. I found some instructions of how to create a proper xml configuration file and was able to connect it to Asterisk. But now I want to use encryption (tls and srt...

I have seen questions asking how to install a background on the CP-BEKEM, but none have answers. So as a newbie, I thought id ask again if anyone has achieved this, and if so, how? 

I have some phones that were originally 3PCC and have been converted to Enterprise, they work fine as Enterprise phones.  I am wondering if I need to purchase a license to convert them back to 3PCC or since they were originally 3PCC phones can they b...

Hi. I have CCM 6.1 and i have Units Remaining (-5), and Service "Cisco License Manager" has status "Not Running". When i want remove not use phone i see error message "Error occurred. One or more record did not get deleted. [4911]Unable to connect to...

Hello All,    I have a question of the effect of the device mobility feature in CUCM.  When a device is roaming, it still has access to the CSS's configured on the lines of the phone?  The only CSS that changes dynamically is the phones CSS correct? ...

Hello, We have setup a Native Call Queuing Hunt Group in CUCM and the users can get to it when they press an option on a System Call Handler in Unity.  The issue is when the call is ringing to an agent the user only hears dead air when they are calli...

We have multiple Cisco ATAs.All of them have the same host name of ATA190.  Is there a way to change the host name to the MAC address?