Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
hi all, could you please help with one trouble on CUCM 9.1: I activated CDR and set debug trace level as detailed and want to find history of my calls. I'm going to Tools -> CDR Analisys and Reporting and on the new appeared page i choose CDR -> Sear...
Hi,I'm running CUCM 9.1 and Meetingplace 8.6 integraded with Webex Meeting Center. Is there a way to choose the desire language calling to Meetingplace? Right now, Meetingplace answer the call in spanish. We want to have 2 option: 1 Spanish, 2 Englis...
Hello,I have been trying to move a CUCM 7.1(5) cluster on MCS to 10.5(1) on UCS without much success.Initially I tried to go from 7.1(5) to 10.5(1) by following the Jump upgrade process.I successfully built a replica of the CUCM 7.1(5) cluster on the...
Forum,I am trying to determine the IP address(es) of the UCM cluster servers. Using the UCM Data Dictionary and tables such as 'processnode' will provide information such as procnodename description isactive macad...
Good morning everyone,I'm going to be doing a cutover and I want to test the call center, but I don't want to edit my scripts for new hours. How can I force the script open and then close it again? Isn't it as simple as checking the box and typing fa...
How do I change the display username on Cisco IP Phones?Some users of the Cisco IP Phones are no longer with my organisation and there is need to assign the phones to new users
We have recently (within the last two weeks) started having an issue with our 7965g model phones. The 7965g model phones intermittently display a blank services screen. It is more annoying than anything and does not seem to be service affecting in ...
Hi Experts, I have CUCM 8.6.2 on VMware and now want to upgrade to 10.5 CUCM version.Kindly correct me If I am doing any thing wrong in following procedure.1- Install the refresh upgrade cop file on the 8.6 CUCM2- Install the ciscocm.version3-keys.c...
Hi all, I have an LDAP issue that is driving me mad so looking for some help if possible. I have 1 AD user which will not sync. The user is enabled and i can import this user from LDAP in Unity, its just call manager i can't. Other AD users in the s...
HII'm experiencing call disconnect during transfer, when I enter C number its rings. then I press transfer its disconnects, please guide to tshoot this Rgds$
:Cisco Unified Communications Upgrade & Virtualization : we are looking forward to upgrade its existing Unified communications infrastructure based on Cisco on a virtualized environment. The current system is based on the following: i) Call Manager ...
Hi everybody. I have a quesion. If for example our company is using other vendor ip telephony system and branch office with non-cisco phones is fully managed by HQ telephony server over a WAN link, could we use SRST function if the network link is do...
I need to find out how to allow our IVR system to make outbound calls. Currently our IVR can receive calls through a SIP trunk, but it hasn't been setup to make any outbound calls yet. If I dial the route pattern for the IVR I'm taken straight to t...
Anyone have any experience using Prime Collaboration Deployment to migrate a Unity Connection (or CUCM for that matter) server from an Unrestricted release to a Restricted version? Not necessarily doing an upgrade, but a full migration to a new host ...
I need to know if Cisco Unified CM version 7.1.5 has the capability to allow a user to place a call on hold that is in progress so that user can answer an incoming call. (In other words have a call in progress and be able to answer a second call th...
