IP Telephony and Phones

I need to know more about Remote expert solution? How this solution helps in conferencing?

Hi all,We've got call recording setup with a load of 7912 and 7940 IP Phones which works fine via a SPAN to copy all the voice VLAN traffic to the call recording server.This works fine, however, for some reason the few new 7962 and 7965 phones we hav...

hello all,We have a CM 9.1 cluster and Unity Connection 9.1.  We have multiple sites and deployed with 4 digit extension using the last 4 digit of DID.  e.g.  XXX-289-5220 becomes 5220 for the user's phone and unity voicemail.Each site have their own...

Hi techs,Hopefully this is a simple issueWant to resolve error of when updating cisco phone configuration files via create cnf-files I get error of %Error deleting flash:SEPDEFAULT.cnf (No such file or directory)%Error deleting flash:XMLDefault.cnf.x...

Ok, here's the scenario: I have abandoned my original plan to use an IAD2431 to run CUCME and gone with a 2901 instead, but after reading & searching and reading for hours, I can not make heads or tails of this licensing scheme. Can anyone please jus...

Unable to upgarde cucm 8.5 to 8.6 , installed referesh upgrade cop file . tried on SFTP and using local DVD same below error displayed . Any one have any solution please share .Installation Status File UCSInstall_UCOS_8.6.2.21900-5.sgn.iso Start Ti...

We're changing the hostname and IP address during the migration to a new VM, will there be any down time on the existing CUCM? Can this be done with out any business impact?

Hi,I have implemented onramp and offramp for my customer. Onramp fax is working fine but the offramp fax is not working. When we test with facsBridge T37 we do not see fax coming on CME router.Router configuration isModel: 2911IOS: 15.4(2)TI have ena...

In our central site, we have a SIP trunk connecting to the PSTN and CUCM via CUBE. We are distributing all call processing from our central site to all other branches. We are having issues with caller ID no displaying PSTN calls and poor voice qualit...

Hi guys, is there a simple way to find out which extension is being forwarded to another?I have a user that swears another employee has his line forwarded to this user, but he has no idea who the other employee might be. 

Been having some issues recently with phones dropping off the call manager and then refusing to re-register. The phone logs are showing TFTP NOT AUTHORIZED, a reboot of the phone brings it back online.I am wondering why this has started happening see...

Hi All,We're having a few issues with cucm where it's showing we have insufficient licenses (image attached) we only have the 7821 and 3905 phones on site.It's the first time we have come across this issue in 2 years, whats the best way to troublesho...

Hi currently when first users call to queue pilot number and go to the hold, the MoH is played correctly but MOH of sip trunk provider is played for the second caller to queue. SIP trunk provider ---- CUBE ----- CUCM Please guide me 

I have a client who has a number of Polycom Soundstation IP 7000 phones  on their CUCM 7.1.When the IP 7000 puts a call on hold, the person on hold hears nothing (no audio or tone on hold).The SRND for 7.x actually has a call flow (right at the botto...