IP Telephony and Phones

Hi All,Our customer has purchased 25 CUWL standard license for their 25 IPPhones, however, ELM and CUCM both show insufficient licenses. there are 37 devices(include Jabber) in CUCM, it shows 35 enhanced license and 2 basic licenses are used, but no ...

Is anyone aware of a tool, made by Cisco, or more likely a 3rd party, that allows an admin to analyze pattern usage in the CUCM?Specifically, I'm looking to get stats on how often dial patterns and translation patterns are used, as part of an effort ...

Hi All,I am having a problem in setting the supported payload types for SIP trunks. I currently have the following configuration:SIP Phone --> CUCM (9.1) --> SIP Trunk --> CUCM (4.1) --> SCCP PhoneI am able to make calls between the SIP and SCCP phon...

Can anyone tell me what is the process to migrate CUCM 5.1.2 to 5.1.3 (f) ?I currently only have CUCM 5.1.2 DVD and I need to apply an Upgrade patch to 5.1.3 (f). But when I try to use the Patch I get a message saying noupgrade patch found in the fol...

HiWe have a customer running UCCX version 8.0 and now we want renew the support (ESW and UCSS) for another one year. But UCCX 8.0 will reach EoS in November 30, 2014. Therefore we are able provide the ESW renewal price for UCCX only up to November 30...

I just recently received a price quote on a MX200, but after looking at the features and updates to the latest second generation I may want to go with the never version.  Has there been an price change with the G2 vs. the older unit?  My vendor did n...

Hi All, I have some problems with configuration when i want to add BE6k with CUCM. Currently i have one Cisco 2821 as my CME with many users registered on it. and now my companies buy a new one BE6k and my Boss said want to combine the existing with ...

Hello everyone, I'm trying to find an option in Call Manager to set up kind of a pin or access code on the Cisco IP Phone to prevent unauthorized usage . Any advice will be appreciated. Cheers

We have one corporate directory sync'd successfully for our Call Manager. However, we have multiple sites that don't need to see each other's corporate directory information. Is there a way that phones in Site A show only directory entries from site ...

Hello,  I have a question about the Remote Destination Profiles in Call Manager, there is one attached to a certain number in our customers call manager.The customer states that after  4 rings it will ring the cell Phone attached to the RDP, now the ...

Hello,I have UCCX version UCCX 8.0.2 11005-20 on UCS.  I have been able to install VMtools on CUCM and Unity.  But with UCCX I am able to to mount VMtools, but when I try to enter the command utils VMTools upgrade, the command is not recognized nor p...

Hi,anyone know how to force the mute to stay on for 7941/2 phones when togglingbetween headset and Speaker. Currently when on mute and you toggle betweenthe headset and speaker the mute comes off and the user needs to press itagain to activate. Regar...